Field IT Support Engineer - Brighton / Worthing

An experienced field-based IT Support Engineer is needed to join our MSP team at Serval IT, which supports clients around the region based in Brighton / Worthing on a full-time basis.

Candidates must be good communicators, clear thinkers, and friendly people. Broad experience is valued, especially in managing IT for organisations with 25-500+ users and varying needs. Experience in delivering infrastructure changes and providing desk-side support would be an advantage, as would any experience in supporting IT for education.

The work is varied and interesting, and their objective is to deliver good-quality outcomes for their clients - they use high-quality software tools to achieve that. If you've already shown your capabilities working for a single organisation, then fast-track your experience by stepping up to manage and deliver services for multiple organisations.

After an initial office-based training period, the successful candidate will work from home or client sites in the Brighton/Worthing region for 2-3 days per week and 2 days in the office in East Grinstead.

Ability to work on your own initiative as well as support the team
Good communications skills
Ability to problem solve in a logical manner
Full driving licence and own transport
Required Experience:

Minimum 3 years of experience support IT infrastructures for organisations with 25-500+ IT users
Administration of cloud services such as Microsoft 365, operating/delivering modern workplace services and tools
Experience running a Windows-based network, from PCs to switches to servers
Desirable Experience:

Microsoft Windows Servers and Workstations
Virtual Apps and Desktops (Citrix, Microsoft)
Microsoft 365-based services
Microsoft Exchange (any supported versions)
Virtualisation knowledge - Hyper-V/XenServer /VMWare
Local and wide-area networking
Administering database systems such as Microsoft SQL Server
Maths and English qualifications equivalent to GCSE C or above.
CompTIA qualifications, past apprenticeship success
Vendor qualifications from Microsoft, Citrix, Sophos, Cisco, Veeam
Benefits:

Friendly environment