Field Manager

The role of the Field Manager is to drive performance levels for a team of field-based collections specialists The role of Field Manager:

• Manage the recruitment to ensure head count meets operational requirements.
• Create and deliver training and development routines for of all new employees.
• Ensure quality standards meet minimum standards set by the business.
• Manage quality of work and service levels across all staff.
• Implement and manage development strategies with the aim to increase the team's productivity, performance quality standards through defined KPI's.
• The monitoring of data performance, maximising the revenue streams from each client base.
• Data allocation support.
• Supporting the Head of Operations in identifying and analysing weaknesses and opportunities to actively support continuous improvement
• Design, implement & communicate new processes across the operations dept.
• Commissions performance in line with company
• Ensure all agents maximize performance levels, with multi-level resolutions.
• Understand client and business priorities and allocate site visits based on geographical and skillset to maximise productivity.
  
  Effective communicator, both written and verbal
• Three years demonstratable experience in motivating & empowering teams.
• Collaborate effectively with UC Senior Leadership Team.
• Define, plan, develop and monitor training strategies.
• Effectively report on deliverables achieved within the role.
• Understand the pre-disconnection and warrant processes within the energy sector.
• Full UK driving licence (maximum three points)
• Ability to pass a DBS check
  
  Company Car & petrol card.
• Company Mobile.
• Company laptop.
• 24 days Paid holiday, not including bank holidays.