Field Operations Coordinator

As a Field Operations Coordinator you will play a vital role in managing field cases, ensuring they are efficiently allocated and progressed according to service level agreements (SLAs). You'll handle pre-allocation checks, communicate with field agents, and keep field diaries up to date, all while ensuring work complies with legal timeframes.,

• Communication: Answer and manage calls and emails from field agents, keeping them updated and resolving any queries.
• Pre-Allocation Checks: Ensure all visit requirements are met before cases are allocated.
• Work Allocation: Efficiently allocate cases to field agents and monitor progress to prevent delays.
• SLA & Compliance Monitoring: Make sure all cases adhere to legal and client SLAs and are handled within required timeframes.
• UK Geography: Use your knowledge of UK geography to efficiently manage field case allocations.
  
  Are you a highly organized, detail-oriented, and proactive individual?, This is the perfect role for someone with an eye for detail who enjoys problem-solving and is comfortable working with spreadsheets and communicating with engineers and internal staff., Strong organizational skills and attention to detail.
• Confident communicator-able to speak comfortably with engineers and internal teams over the phone.
• Familiarity with UK geography to assist in case allocations.
• Comfortable using Excel, with the ability to handle data and spreadsheets.
• Experience in a similar role or industry is a plus, but not essential.
  
  Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
  
  Convenient Office Location: Free parking and excellent public transport links (tram/bus).
• Generous Time Off: 25 days of annual leave, plus bank holidays and a Christmas shutdown.
• Family Support: Enhanced maternity and paternity packages to help support your growing family.
• Health & Wellbeing: Access to a health cash plan for you and your family's healthcare needs.
• Lifestyle Perks: Discounts on high street and online shopping, travel, socializing, and wellbeing.
• Pension Scheme: Secure your financial future with our competitive pension scheme.