Field Optimisation Delivery Professional

Engineering Services is at the heart of BT's service delivery - we plan, build, and maintain BT's 5'700 exchanges and 289 radio
sites across the UK and we maintain 10 data centres and 25 EE sites.
We understand and care about what our customers need. ES helps BT provide an "always on" customer service experience in
an increasingly demanding world. Our job is to keep the BT network safe and working 24/7/365. We are also excited to be
building the networks of the future - 5G, software defined networks, and network convergence, to name a few.
We stay one step ahead and respond to our customers' ever-changing needs. We react quickly and are always looking to
improve our responsiveness and reliability.

In a nutshell, we use our engineering expertise to protect and build the services of today and tomorrow, for our customers -
around the clock and wherever they are - and we need you to help us do this. The Site Reliability Engineering Professional is responsible for supporting BT to be in the best position to deliver the service performance, reliability and availability that internal and external customers expect.

What you'll be doing

You will be accountable for the building of complex and
evolving delivery plans, making sensible, commercial
decisions to support service performance and mitigate
risk.

• You will lead and motivate the Delivery Agents on the

processes and procedures required to be followed to
deliver field operations with accurate, deliverable work.

• Clarify and agree Network Field Services business /

delivery priorities and use to set team direction.

• Own delivery performance: Identify performance concerns

and lead team to undertake structured problem solving to
continuously improve performance. Accountable for being
able to articulate how the plan is delivered but also what
this means to the business.

• Build and maintain relationships across own organization,

and where appropriate, the wider unit

• Own and progress escalations until completed to customer

/ internal stakeholder satisfaction

• Own issues that cannot be resolved by Agents, working

with Demand Owners and wider ES stakeholders to agree
corrective action

• Work with Key Programme Delivery Managers and

Enablement Managers to design, develop and agree plans
to ensure demand is delivered on-time via the monthly
plan.

• You will be responsible for helping to create an inclusive

working environment where people from all backgrounds
can succeed. Diversity makes sense for us, for our
customers and for our future.

• H&S as a priority - health and safety is our number one, and for the list of 8 Connected Leader behaviours.


• Customer Champion


• Collaborative Partner


• Change agent


• Successful delivery of a range of small to large

programmes would be desirable

• Working with senior stakeholder managing

conflicts in delivering enablement solutions in a
timely manner at optimum cost.

• Working with internal and external partners to

deliver to quality and on time expectation.

• Experience and proficient in Microsoft office

packages

• Implemented change initiatives, ability to adapt

quickly and deliver change effectively.

• Previous people management skills
  
  priority - you'll have a good knowledge of our key health

and safety guidelines, and you'll be able to demonstrate a
good understanding of why we always take health and
safety extremely seriously

Skills and Experience

Story-telling with data: strong skills in building the
case for change, drawing on data and analytical
techniques where appropriate, and
communicating this to business audiences

• Commercial Awareness- requirements and impact


• Innovation, complexity of problem solving and

independence of thinking

• Stakeholder Management: Able to establish and

maintain internal and external stakeholder
relationships and facilitates mutually beneficial
negotiations to develop solutions

• Inspiring and Engaging Leadership: Inspiring and

engaging leadership capability which fosters a
culture of empowerment, inclusivity, ownership
and pride in the estate and the work we do.

• One Team Approach: Demonstrating broad

thinking and collaborative behaviour.

• Risk Management: The ability to identify risks,

balance the threats and opportunities associated
with the risks, take appropriate mitigating action
against the risks and track, and manage risk over
their lifetime.

• Problem Solving: Must be able to proactively solve

business problems that deal with uncertainty e.g.,
demand profile planning including location, skill,
and resource.

• Business/ Financial acumen: Knowledgeable in

business strategy and the drivers of organisational
performance, including people drivers of
performance and financial literacy (e.g. business
KPIs (Key Performance Indicators), business cases

• People Management: able to confidently deal with

managing a team of people and dealing with
performance issues where required.
Connected leaders behaviours Experience you would be expected to have

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.


• 10% on target bonus


• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%


• 25 days annual leave (not including bank holidays), increasing with service


• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan


• World-class training and development opportunities


• Option to join BT Shares Saving schemes.


• Discounted broadband, mobile and TV packages


• Access to 100's of retail discounts including the BT shop