Field Service Engineer

Seize this opportunity with Hitachi Energy UK as a Field Service Engineer within our Transformers (TRES) Business Unit. You will contribute to the execution of the Service strategy and Service growth by focusing on delivering timely, high-quality, cost -effective service offerings, solutions, and engineering projects for customers.

Execute Service work according in accordance with Hitachi Energy standard processes, quality standards and safety guidelines. You'll be delivering a quality customer service to satisfy our prestigious customers. Using your initiative to identify new service opportunities for Hitachi Energy.

You'll perform service tasks including: installation of equipment; and routine maintenance and identify technical problems, both remotely and on-site.

About the Role

• Extensive travel so flexible to travel throughout the UK.


• Allocate, drive, and monitor the workload based on content, delivery timescales and competences.


• Use available resources and operate in a responsive manner.


• Ensure materials and components to feed service delivery are available for the tasks on time.


• Prepare documents and reports ready for sign off by the customer within deadline.


• Drive continuous service productivity improvement activities.


• Utilize efficient tools to streamline service processes and applications.


• Ensure service findings are delivered to the product/system local units.


• Comply with health & safety and environmental directives.


• Control the area of responsibility so that it is adequately supervised.


• Trouble shoot simple failure equipment and respond to mitigate the problem arising in the future.


• Provide recommendations to management for improvement.
  
  5 years + years Field Service Engineer experience in the power sector - within Transformers.


• Relevant qualifications ONC/ HNC, Engineering Degree or similar.


• Customer focused able to communicate at all levels.


• Able to take a leading role as well as function within a team.


• Proven experience working with prestigious business customers.


• Proactive with initiative, knowing when to escalate and delegate.


• Able to cultivate customer relationships as a trusted expert in your field.


• Fluent in English language both spoken and written.


• Able to operate under pressure to tight deadlines with a flexible attitude to work.


• Driving License and willing to travel across multiple locations.


• Able to work on your own initiative and make decisions.
  
  Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.


We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.