Field Service Engineer

An opportunity has arisen for an IDS field-based Service Engineer covering sites in the South West UK. Ideally based on the M4 corridor or surrounding areas, The Integrated Diagnostic Systems (IDS) product portfolio covers traditional microbiology products and instrumentation along with molecular products and instruments for the diagnosis of infectious diseases. The portfolio also encompasses a range of Cytology products for the preparation of slides for cytology screening as well as molecular testing for HPV., The Integrated Diagnostic Systems (IDS) product portfolio covers traditional microbiology products and instrumentation along with molecular products and instruments for the diagnosis of infectious diseases. The portfolio also encompasses a range of Cytology products for the preparation of slides for cytology screening as well as molecular testing for HPV. You will become an IDS filed-based Service Engineer who will work as part of a team of engineers installing and executing preventive and corrective actions across the IDS product range in NHS and private microbiology labs. This will include Total Lab Automation, Blood Culture & Molecular Instruments.Main responsibilities will include:

• Commissioning & installation of instruments to agreed timescales and product specifications.
• Carry out preventive maintenance to agreed schedules and quality standards.
• Independently complete corrective actions of instruments whilst remaining fully compliant, by adhering to manufacturer's guidelines and company procedures.
• Ensure excellent customer experience and high Net Promoter Scores by contributing to the team vision of short response times and high uptime of instruments in order to meet SLA's.
• Produce timely, detailed and accurate service reports via an iPad-based App.
• Manage consignment and car stock inventory optimally to achieve accuracy and accurate stock levels.
• Form strong positive relationships with your internal & external customers.
  
  The successful candidate will have an electro-mechanical/electronic engineering background with good fault-finding skills and a working knowledge of IT/Networks.
You will be a strong communicator with excellent customer service. You will be flexible in your approach to work to deliver solutions to our customers. A Growth mindset is essential as is "a can-do attitude" operating within a servant leadership model.,
• Ambitious
• Collaborative
• Goal-oriented
• Persuasive
• Results-driven
• Self-starter
  
  BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities., To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place., Advancing the world of health
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.I'm proud to work at BDI Surgery and BD because the work we do every day optimizes surgical outcomes and enhances patients' lives.

Competitive salary + 10% annual bonus + company car options (including Tesla, hybrid or petrol options) + medical cover + private pension + further benefits