Field Service Engineer

To support the end-user through planned preventative maintenance contracts, on-site training, continuous improvements and full machine analysis improving high level productivity within the Pharmaceutical, Healthcare, Medical Device, FMCG and Foods sectors.,

• Provide front line technical support (Project a positive and professional manner and attitude at all times)
• Carry out maintenance, repairs and diagnostic activities
• Provide pro-active solutions for improved productivity (Energetic, dynamic and positive approach to challenging situations)
• Ensure Health, safety and welfare is a priority at all times
• Electrical & Mechanical (Mechatronic) fault finding
• To attend training establishments/on the job training as necessary (Have sufficient abilities to carry out demands effectively above present skills level)
• Customer satisfaction
• Liaise with Service Team Leader and Service Support Engineer on all issues and work progress
• Comply with and monitor Health and Safety requirements to eliminate or reduce risks., Provide support in-house by responding to issues over the telephone, email or online maintaining a detailed report of the requests and processes.
• Carry out in-depth maintenance processes on time with a "right first time" culture.
• Promote after sales services and identify areas of work using technical awareness on-site.
• Provide detailed written reports of all activities to the Service Team Leader
• Adhere to all Health & Safety regulations at all times
• Work safely using correct PPE for all duties.
• Maintain high level customer satisfaction.
• Ability to travel worldwide at short notice (UK Passport and Full driving licence required)
• To be self-motivated and have the ability to prioritise workloads within the time frame given.
  
  2. Flexibility
3. Initiative 4. Thoroughness 5. Positive Self Image 6. Self-Development Role Specific Competencies 1. Attention to detail 2. Innovative Thinking 3. Interpersonal Awareness 4. Critical information seeking 5. Tenacity 6. Flexibility to travel 7. Positive attitude 8. Self-control 9. Adaptability,
• A sound technical maintenance knowledge within an automation environment
• A strong communicator and relationship builder with the ability to communicate effectively at all levels.
• Ability to interact effectively with people from different cultures and nationalities
• Proven Experience of working in a precision machine manufacturing environment
• Proven experience of fault finding with mechanical / automation machinery
• Sound knowledge of Health & Safety at work act and PUWER regulations
• Experience with Single Phase, Three Phase and DC circuits
• IT technical background with some commercial experience in a client / desktop support position.
• Sound understanding of electrical & mechanical components inclusive of pneumatics, AB servo components / control and PLC communication.
Technical Skills and Qualifications
• Recognised Apprenticeship trained in Mechanical / Electrical engineering disciplines
• HNC (Desirable) BTEC / ONC / City & Guilds or equivalent in all relevant engineering disciplines
• Strong Electrical / Electronic and Mechanical aptitude in automation machinery (Mechatronics)
• Excellent communication skills
• Ability to read, interpret and understand technical schematic diagrams
• Understanding of PLC and electrical components and be able to competently fault find on different types of electrical circuits and software.
• Good working knowledge of MS Office Applications including Excel, PowerPoint and Word.
• Ability to develop solutions for production problems
• Ability to manage own priorities and adhere to deadlines
Relationship and Reporting Line
• Reports to Service Team Leader
• Working Relationships with: All customers, Sales, Projects, IT, Controls, Electricians, Mechanical and Electrical design team, Stores, Production team.
  
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