Field Service Engineer

The purpose of the Field Service Engineer II role is to provide technical support services for Mission Systems products onsite and at 'off-site' locations world-wide. Services include both 'hands-on' activities, along with technical/advisory and training support to internal and external customers. The role will include planned and unscheduled (urgent short notice) requirement to travel to locations world-wide. Typically, off-site working activities are short duration (a few days, up to several weeks), but may be longer on occasion.

• The role will also include close working within Integrated Project Teams (IPTs) in a variety of capacities when not deployed on off-site work.
• Planning, coordination (with project teams) and delivery of off-site engineering service 'excellence'.
• Engineering services Scope of Work (SoW) planning (with customer & IPTs).
• Conducting 'off-site' equipment repair, servicing, maintenance, mods, investigations and general support at customer, military end user and supplier locations world-wide.
• Support customer training activities, duties include creation and management of training content and materials. Delivery to internal and external customers, military end user and supplier locations.
• Support IPT systems engineering & production functions when not working off-site.
• Maintain role training and quality approval requirements. Development of own service engineering skills, approvals and capabilities.
• Meeting Health and Human Factors, Environmental Health and Safety and/or all other applicable regulatory requirements.
• To co-operate with management to meet the employer's legal duties and take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.
• Proactive attitude to personal development. Improving self awareness, product and system knowledge, skills, competence and qualifications.
  
  HNC or HND qualified and/or demonstrated (4yrs +) relevant experience in Technical services, Training or similar engineering experience, preferably developed in an aviation engineering customer facing capacity.
• Must hold a driving licence & passport and be able to travel at short notice if required.
Skills:
• Excellent and open interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Ability to work well within a team.
• Problem solving & decision making.
• Understanding of engineering documents and processes.
• Resourceful, with the ability to work independently and with initiative.
• Ability to deliver with limited time availability or changing circumstances.
• Positive, open, flexible 'can do' attitude.
• Attention to detail and compliance to regulatory requirements.
• Act as a role model within the organization and Eaton ambassador.
• Proficient level of IT & Software skills including MS Office.
• Maintenance skills from a civil or military background desirable.
• Experience of working unsupervised and remote from the business.
• Experience of working closely with external customers.
• Knowledge of Eaton Mission Systems products desirable.
• Technical service Measure of Performance and related customer satisfaction metrics.
• Functional KPI's.
  
  Join Eaton and be a part of our commitment to providing impactful, energy-efficient solutions that shape a sustainable future. At Eaton, we make what matters work, and we're dedicated to fostering a workplace where ethics, inclusion, diversity, and our people are at the forefront.