Field Service Engineer, Flow Cytometry

We're seeking a Field Service Engineer to join our flow cytometry team. You'll be responsible for performing installations, preventive maintenance, and repair services for our customers' equipment within Europe, primarily supporting our installed base in the UK and Ireland. This is a great opportunity to work with ground breaking technology and be part of a dedicated team of engineers. Working alongside the Regional Manager, our team is encouraged by innovation and curiosity - if you have a growth mindset, this is an excellent chance to put your technical and customer-facing skills into action! You will

• Schedule and perform installations and preventative maintenance on assigned instrumentation in your territory.
• Conduct emergency repair visits across Europe and be available to travel to assist other field service representatives when required.
• Communicate any product quality issues to the appropriate associates.
• Collaborate closely with territory sales personnel and Field Applications Specialists.
• Handle customer accounts, ensuring a high level of satisfaction.
• Identify and communicate leads for post-instrument sales, upgrades, and accessories.
• Maintain an organized inventory of service parts to support service requirements within your assigned territory.
• Stay up-to-date with compliance requirements in your area of work and ensure compliance.
  
  Relevant experience in field service on medical research or diagnostic products, ideally working on flow cytometers
• A bachelor's degree or technical education or military technical training
• Strong analytical, and problem-solving skills
• Strong customer focus to build strong customer relationships
• Excellent communicator
• Highly organized with excellent follow-up skills
• Self-motivated, a team player who bonds with new team members and creates a positive work environment with team spirit and mutual respect
• Ability to travel approximately 80% within the UK
• A full clean driving license is required
  
  Sony Biotechnology is a leading innovator of cell-based research analytical systems. Product offerings include flow cytometers for analysis and cell sorting, spectral analyzers, software, reagents, and an experienced and dedicated team of experts to support these products. These systems provide some of the most productive solutions for cell researchers throughout the world., We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.
We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about. You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap! Bring your uniqueness to Sony We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony's purpose - 'to fill the world with emotion, through the power of creativity and technology'. We want you to bring your unique self to work and help shape our culture. We are Sony Europe. Our people collaborate in an environment of respect, integrity, and open-mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique. With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale. Bring your passion, creativity and ambitions to Sony Europe. Apply now, and let's create the future together.