Field Service Engineer - Level 2 - Heathrow
Smiths Detection Inc, Poplar, Greater London
Field Service Engineer - Level 2 - Heathrow
Salary Not Specified
Smiths Detection Inc, Poplar, Greater London
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 16 Oct | Get your application in today.
Closing date: Closing date not specified
job Ref: 763dd6310eb14169a2e40fc1e145129b
Full Job Description
- Exciting opportunities: Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML
- International environment: With some projects, work requires global collaboration and the potential to travel and grow with the business. Job Purpose: We have an amazing opportunity right now to join our Service department based in the Heathrow area. As a Field Service Engineer II, you'll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer sites specifically, Heathrow Airport, ensuring first class customer satisfaction.,
- Meet daily service repair needs and drive customer satisfaction
- Install, repair, and maintain Trace and X-Ray equipment in the field; provide customer training as needed.
- Document all inspections, maintenance, and repair work promptly.
- Manage repair parts cycle time, order, install, and return parts efficiently.
- Review logs for open issues, prepare formal reports to customers.
- Maintain and calibrate tools and test equipment.
- Provide technical support to customers and peers.
- Participate in site surveys, pilot programs, special projects, and meetings.
- Establish and maintain close relationships with senior FSEs and Product Managers.
- Ensure compliance with health, safety, and environmental policies.
Level 3 Engineering qualification (electrical, electronic, mechanical) or equivalent work experience - Proficiency in reading electrical/mechanical schematics.
- Strong troubleshooting skills and experience in field repair of electrical and electronic systems
- Computer literacy; MS Office Suite proficiency and aptitude for learning specialized software
- Excellent communication, organizational, and interpersonal skills
- Strong customer service orientation and ability to handle stressful situations
- Self-motivated, reliable, and accountable individual
- Willingness to travel at short notice
- Manual handling ability.
Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe Life At Smiths - - Global leader: We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we're delivering threat detection and screening solutions to safeguard the world from threat
- Digital growth: A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success