Field Service Engineer - NM / CT

We have an exciting opportunity to join our Diagnostics team at GE Healthcare; a team that partners with our customers to tackle the evolving challenges of global healthcare. In this role, you'll be part of the Field Services team which focuses on maintenance and diagnostics of systems. As the Field Service Engineer, you will be responsible for DI systems within the territory. You will develop and maintain strong interpersonal relationships with customers ensuring customer satisfaction and equipment functionality. Our roles work in true partnership with our customers, and to enable successful customer impact, some travel will be required across the territory. The level of travel estimated for this position is 30%, which we will continue to review post pandemic to ensure we are working as efficiently as possible, whilst also fostering a healthy work life balance. We empower our employees to determine how & where to perform their roles effectively.,

• Maintain all models specific to a modality in the assigned area.
• Perform total system level trouble-shooting on complex multi-symptom problems.
• Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.
• Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
• Assist in the growth and direction of business in geographic area.
• Responsible for Warranty and PMS contract cost control.
• Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI's and PMS inspections documentation for assigned accounts).
• Play a leading role in complex and multifunctional rooms.
• Share best practices.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
  
  Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience
• Technical analytical skills
• Ability to work independently with minimum supervision, high work standards and quality
• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills
• Fluency in English
• Valid driving license, active driving experience
Desired skills
• High work standards and quality.
• Shows Initiative and motivation.
• Plans and organizes work effectively, self-motivated
• Excellent communication skills, listening skills, and interpersonal skills.
• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).
  
  GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.