Field Service Manager, North UK

The Field Service Manager North UK for Beckman Coulter Diagnostics is responsible for customer focused strategies to achieve business goals, increase customer satisfaction and position Service Support as a positive sales differentiator in an ever increasing competitive market. This position is part of the UK and Ireland Customer Care Organsiation located in North of UK and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the UK and Ireland Customer Care Organsiation and report to the Senior Manager Customer Care responsible for Field Service Management and Customer service. If you thrive in a If you thrive in a fast paced, supporting role and want to work to build a world-class Customer Service and Support organisation - read on. In this role, you will have the opportunity to:

• Drive a culture high performance and change management through developing talent, engagement, and D&I initiatives.
• To work in conjunction with and build excellent relationships with fellow Field Service Leaders to provide a consistent approach for Field Service Supervision.
• To assist in improving customer service experience using Net Promoter Score (NPS) feedback and Voice of the Customer (VOC).
• Take ownership of customer issues, escalating to Technical Support if necessary. This includes regular communication with internal and external customers where required.
• Analyze and provide statistics for Field Service Team in order to improve objectives and set KPI's.
• Recruit, mentor and develop Field Service Engineers using Workday portal and other tools.
• Keep ahead of industry developments and apply best practices to areas highlighted for improvement using associated DBS tools.
  
  Previous management/supervisory (direct reports) experience in a mid-size team or larger
• Comfort with presenting in front of large groups to include senior leadership.
• Demonstrated strength in driving change management.
• Demonstrated experience in coaching, talent management, performance management, disciplinary action
Travel, Motor Vehicle Record & Physical/Environment Requirements:
• Must have a valid driving license with an acceptable driving record
• Ability to travel within North UK with 25% overnight stay
  
  Danaher Corporation Field Service Manager, North UK in York, United Kingdom
Wondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges., At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.