Field and User Support Analyst ITRP101 *External*

West Yorkshire Police are looking to appoint a Field and User Support Analyst to join the Digital Policing Directorate based in Bradford and Wakefield. The successful candidates will install, support and maintain network and mobile communication devices, to ensure provision of specified services and that they meet associated service level agreements.

This is an excellent opportunity for the right candidate to take up this new and exciting position as we embark on the implementation of a restructured Digital Policing function.

The ideal candidate will have proven relevant practical experience and technical knowledge to support a wide range of devices utilising appropriate support tools, experience of IT second line support, ideally relating to a computing environment, an understanding of the importance of, and experience of, supporting customers. Previous experience or knowledge around CCTV would be desirable.

The successful applicants must be willing and able to travel for business purposes and participate in a call-out/standby rota, as occasionally they will be required to work outside normal 37 hours per week (Monday to Friday)., Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last five years. Therefore, where this applies, applicants may be refused because it was not possible to vet them to the appropriate standard.

For a detailed description of the Competency and Values levels required, please refer to the Competency and values framework (CVF) | College of Policing (this link may be copied and pasted into your browser). This document will assist you in completing the Evidence of Achievement section of the application form. Please note: the Evidence of Achievement section will not be visible until the employment section has been completed.
Shift Allowance
No Shift Allowance

Benefits include; generous annual leave entitlements starting at 27 days increasing to 30 days with 5+ years of service, flexible working, local government pension scheme and employee assistance programme.

The successful candidate will be subject to enhanced personal and financial vetting checks prior to appointment.