Finance Operations Debt Specialist

We're looking for a FinOps Debt Specialist to help lead our Arrears and Collections processes. You will be key in dealing with later stage accounts as well as helping to build a scalable process that stays ahead of our customer base and volumes of late payers.
We need someone that has a great eye for detail, is a self-starter, and is willing to act as an ambassador for Finance's interests to the rest of the business.

What you'll do

• Play a key role in shaping our consumer proposition as we grow our leasing business; ensuring we are compliant with all regulatory requirements


• Handle escalations for cases that have proved difficult to solve, whether through our early collections process or different areas of the business (e.g Account Management)


• Liaise with different parts of the business to build processes that deal with our late and non-payers (e.g vehicle collection)


• Develop our arrears reporting processes; both internally and to funders


• Process settlements with funders for businesses who are in arrears or insolvent


• Support with staying on top of both internal and external queries (e.g Slack and Intercom)


• Build out our process for business that have gone into administration


• Lay the groundwork for our Legal claims process
  
  Experience working in a highly regulated space, such as FCA regulated consumer products and credit


• A numerical mindset and demonstrable experience working with large datasets (strong Excel/Sheets skills are a must and SQL is a plus)


• Experience in a customer facing role, preferably in an account management context


• Knowledge of CRM billing systems and Collections processes are preferred


• The ability to have difficult conversations both internally and externally


• Excellent verbal and written communication skills, with the ability to present financial information in a clear and concise manner to stakeholders at all levels of the organisation


• A positive 'can do' attitude with confidence in your own abilities


• Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and meeting tight deadlines
  
  The electric revolution has arrived - and from 2035 you'll no longer be able to buy a new petrol or diesel car in the UK.

We're building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK's most exciting start-ups - making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.
Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.
We're an Octopus Energy company-an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.