Financial Assessment Officer

We are seeking a dedicated, positive and well organised individual to join our Adult Social Care Operations division in the role of Financial Assessment Officer.

The Financial Assessment team specialises in conducting financial assessments and welfare benefit checks for customers receiving council-funded care and support - prioritising a person-centred approach and providing expert advice and guidance on all care charging matters.

As a Financial Assessment Officer you will manage the end-to-end financial assessment process. Your responsibilities will include ensuring timely and accurate completion of new and review assessments through various means including telephone contact, postal form and face to face in the customer's home. Working independently and collaboratively, you'll engage with partner organisations, including the Department for Work and Pensions.

Key requirements for this role include excellent customer service and communication skills, numeracy, ICT proficiency, and problem-solving abilities - with a sound understanding of adult social care and charging. If you have the enthusiasm and commitment needed for this important role, we would welcome your application to be part of our team.