Financial Inclusion Officer

Working closely with colleagues in our Housing Team, the Financial Inclusion Officer will provide support and assistance to our tenants with budgeting, income maximization and welfare benefits. Crucially you will provide much needed support with universal credit applications and housing benefit claims as well as raising awareness of current and future welfare reform changes. You will be working in the community, providing home visits to our residents, attending community events, and representing Newydd at external meetings and forums.

If you think customer service is an attitude and not just a department and providing friendly, efficient, and personalised services to customers is second nature to you then this exciting role could be your next career opportunity., Relevant and proven experience within the financial inclusion, welfare benefits or money advice sector is essential for this role, along with a good knowledge of welfare reform, housing benefits, budgeting and delivering financial inclusion initiatives. IT skills and a good working knowledge of Microsoft applications are also essential.

The right attitude is just as important to us as the skills and experience you bring. We are looking for a Financial Inclusion Officer who has a strong customer service ethos, will go the extra mile and who is also a team player who can take ownership for resolving issues and meeting our tenants needs.

If you have a strong background in benefits and income maximisation, and experience of rent account management or tenancy support, we would love to hear from you.

So if you pride yourself on providing excellent customer service and you have great problem solving and communication skills along with a can do attitude then why not apply?, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Newydd Housing Association is a charitable housing association, that offers nearly 3,000 affordable homes for rent and sale to people where need is at its greatest in Mid and South Wales, working in several local authority areas.