Financial Systems Service Desk Supervisor

We are looking for a motivated Financial Systems Service Desk Supervisor to lead our team in providing first-line support for financial systems across the University. In this key customer-facing role, you will oversee the Service Desk's operations, ensure efficient incident management, and drive high-quality customer service.,

• Lead and supervise the Service Desk team, ensuring timely and effective resolution of issues.
• Manage incident capture, triage, and prioritisation, improving response times and tracking service performance.
• Act as a first point of contact for financial system users, providing expert guidance and support.
• Collaborate with external service providers to resolve complex issues quickly.
• Monitor and report on Service Desk performance, suggesting improvements to processes.
• Foster a culture of excellent customer service and continuous improvement.
  
  Previous experience in a service desk or similar support role.
• Strong communication skills and a technical mindset for problem-solving.
• Experience in leading or managing a team, with a focus on customer service.
• Knowledge of financial systems is advantageous.