Fire & Security Service Engineer

Fire & Security Service Engineer - North East Marlowe Fire & Security, a specialist business within Marlowe Fire and Security Group, are looking to grow our team with the appointment of an experienced Fire & Security Engineer. Marlowe Fire & Security Group are one of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000 dedicated Fire & Security specialists across the UK, we attract the best talent in the market by offering fantastic career progression opportunities, our own in-house training academy, as well as great remuneration and benefits packages. Our Service Engineers Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, will strive to deliver world class customer service, and will be rewarded for doing so.

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
• Plan and respond to routine and re-active call visits in your area.
• Maintain effective communication with customers when planning site visits.
• Maintain your stock levels with support from the Stores team.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service.
Our Systems Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems Access Control: Paxton, PAC. Salto, Our business model is built on promoting from within, therefore all candidates who join our ever-expanding business are encouraged to learn, grow, develop and progress in a direction that suits your ambition. At Marlowe Fire and Security Group, we consider ourselves to be the employer of choice in the Fire & Security industry, we hope you will agree! About Marlowe Fire & Security From initial design, supply and installation, through to ongoing maintenance and monitoring, Marlowe Fire & Security maintain the capability to help prevent, detect and monitor your Fire and Security risks. We maintain the highest accreditations available to our industry including NSI NACOSS Gold, NSI Fire Gold, BAFE and NSI ARC Gold. About Marlowe Fire & Security Group Marlowe Fire & Security Group is the fire life safety and security specialist division of Marlowe plc. Together, we are the UK's fastest growing and most innovative consortium of fire life safety and security service providers. Operating 24/7, across the whole of the UK, we work with clients of all sizes to provide end-to-end fire and security solutions across all sectors to ensure your safety, security and compliance. Our Business Include: Marlowe Fire & Security Group, Marlowe Fire & Security, Alarm Communications Limited (ACL), Griffin Fire, Hadrian Technology Limited (HTL), Marlowe Kitchen Fire Suppression, Fire Alarm Fabrication Services (FAFS), MJ Fire, MRFS, Island Fire, Morgan Fire, Marlowe Fire & Security (BBC) Equal Opportunities At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process. RIGHT TO WORK Marlowe Fire & Security Group do not offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK, or will need additional support to extend your current Right to Work status, your application cannot be considered.

In addition to having all the usual attributes of a great Marlowe Fire & Security employee, which include; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team. For this opportunity, we are specifically looking for candidates who offer:
• A technical background in the electrical / electronic industry.
• Good all-round knowledge of Fire and Security Systems.
• Experience of front-line customer contact preferred.
• Excellent organisational skills.
• A professional and presentable demeanor, always.
• The ability to deliver exceptional customer service.
• ACE - Attitude, Commitment & Effort - the key to progression.
  
  How we Attract, Reward & Retain Our Employees
At Marlowe Fire & Security, we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages, that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people, making their everyday lives and futures more comfortable. Upon joining Marlowe Fire & Security Group, you will be remunerated with both a basic salary & commission structure, which we encourage all of our Service Engineers to embrace to the fullest, in order to maximise your progression and earning potential. We tailor these remuneration packages subject to you, the individual, to ensure that we don't miss out on the best talent in the market.
• Basic Salary - Subject to grading & experience - £28,000-£37,000
• Competitive & Uncapped Commission, Overtime & Travel Time. Take-home Earnings Circa £50,000-55,000. Please enquire about our commission schemes.
• Company Vehicle & Fuel Card
• Company Tablet and Mobile Phone
• Royal London Pension Scheme
• Life Assurance x4 Basic Salary
• Employee Recognition Scheme
• Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
• Paid Holidays and Bank Holidays
• Holidays increasing after each year of service up to 25 days.
• Birthday Holiday
• Mental Health Support Scheme
• Long Service Award (increments of 5 years)
• Access to continued training at the Marlowe Academy
• Development & Progression opportunities
• 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.