Fire & Security Technical Key Account Manager - Ref24284

Marlowe Fire & Security, a leader in the fire and security industry, is seeking a dedicated Fire & Security Key Account Manager to join our growing team. This role involves managing key client accounts, ensuring outstanding service delivery while identifying opportunities for business growth. Our ideal candidate has a passion for customer satisfaction, strong communication skills, and the ability to foster long-term relationships.,

• Manage and develop relationships with key clients, acting as the primary contact for all account-related matters.
• Analyze client needs and propose solutions that align with their business objectives and enhance our service offering.
• Ensure the successful delivery of our services and solutions, exceeding client expectations.
• Monitor account health and performance, providing reports and insights to clients and internal teams.
• Collaborate with various departments to support contract negotiations and implementation.
• Identify opportunities for upselling and cross-selling additional services to existing accounts.
• Attend industry events and networking functions to promote our brand and services., We operate nationally, across all industries in both commercial and domestic sectors, delivering a fire and security solution that responds to our customers particular needs. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites security and protecting their people. We have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.
Big enough to provide but small enough to care. Our Business Include:
• Marlowe Fire & Security marlowefireandsecurity.com
• Alarm Communications acl.uk.com
• Clymac clymac.co.uk
• FAFS Fire & Security fafsfireandsecurity.com
• Marlowe Kitchen Fire Suppression marlowefireandsecurity.com
• Morgan Fire Protection morganfire.co.uk
• Victory Fire morganfire.co.uk
• Marlowe Smoke Control marlowe-aov.co.uk
• Hadrian Technology marlowefireandsecurity.com
Equal Opportunities We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.


• Proven experience as a Key Account Manager or similar role, ideally within the Fire & Security sector.
• Strong understanding of customer relationship management principles.
• Exceptional communication and interpersonal skills to build relationships with stakeholders at all levels.
• Ability to analyze data and performance metrics to make informed decisions.
• Proficiency in Microsoft Office applications.
• Strong organizational and time management skills, with the ability to manage multiple priorities effectively.
• Full UK driving license is required.
  
  How we Attract, Reward & Retain Our Employees
At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
• Basic Salary - £34-38,000 per annum
• Commission / Bonus structure
• Vehicle / Vehicle Allowance - subject to candidate preference
• Royal London Pension
• Life Assurance 4x Salary
• Paid Holidays plus Bank Holidays
• Additional Day holiday for each full year of completed service (up to 25 days)
• Additional Birthday Holiday
• Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals.
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Development and progression opportunities
A Little More About Marlowe Fire & Security