First Impression Assistant (Receptionist)

First Impression Assistants are responsible for the day to day running of a professional and effective front of house and hospitality service to internal and external clients and visitors of the firm. You will often be the first point of contact and will provide an excellent customer service to those working in and visiting the Kingsley Napley offices. The First Impressions team are clear, professional and engaging in their approach; proactively working together as a team and demonstrating excellent attention to detail their work. Day to day duties:

• Meeting and greeting visitors in a polite and professional manner, monitoring the waiting times and ensuring that refreshments are arranged
• Transferring appropriate calls, messages and queries, ensuring that all calls and emails are responded to professionally and efficiently
• Monitoring a busy centralised First Impression Team inbox and switchboard
• Arranging meeting room bookings, ensure that room booking processes are adhered to and that rooms are equipped in accordance with specified requirements
• Booking and arranging travel
• Ordering stationery and appropriate items for events, such as props and flowers, liaising directly with vendors and processing the relevant invoices
• Assisting the firm's hospitality and events teams with the organisation of events; coordinating room bookings, gathering requirements from stakeholders and assisting with catering as and when required
• Data collection and reporting as required for the First Impression Team Leader i.e. building occupancy levels
• Ad hoc duties, as appropriate, as and when required.