First Line Support Analyst

The 1st Line Support Analyst will provide daily support to staff within a technical support function for a user base of over 3,500. Initially remote due to current circumstances, the analyst will be required to attend headquarters regularly once conditions normalize.

• Experience in Windows 10 support
• Proficient in Office Suite (Outlook, Word, etc.)
• Basic knowledge of networking (TCP/IP)
• Understanding of Active Directory and user administration
• Familiarity with Office 365
• Awareness of data security principles and processes
• Knowledge of ITIL processes
  
  United Response is a leading national charity providing person-centered care and support since 1973. They advocate for equal rights and opportunities for individuals with disabilities, autism, and mental health support needs. The organization values creativity, strength, honesty, responsiveness, and unity.
Commitment to Diversity:United Response is an equal opportunity employer and is a Disability Confident Leader, guaranteeing interviews for disabled applicants who meet the minimum criteria.

Hours: 35 per weekLocation: Croydon (remote work possible after 6 months' probation)Salary: £23,000,
• 25 days paid annual leave (plus 8 bank holidays, pro rata for part-time)
• Pension and Life Assurance benefits
• Enhanced maternity and paternity pay
• Opportunity to participate in the UR Stars Recognition Scheme
• Access to occupational health, physiotherapy, counselling, and advice services
• Fully paid training and access to nationally recognized qualifications
• Travel to work scheme (season ticket loan)
• Discounts from over 3,500 retailers through an online shopping platform
• Refer a friend scheme