Fitness Professional Richmond Villages - Bank

Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives. As a Fitness Instructor you'll act as an Ambassador for the Wellness Spa, providing professional exercise therapy and ensuring the fitness areas and activities are promoted and run efficiently, exceeding member expectations at all times. You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform. You'll help us make health happen by:

• Assisting members in setting and achieving their fitness goals, offering advice and encouragement to each member during their visit
• Ensuring you're aware of every member's health status prior to each appointment, ensuring records are updates as necessary
• Ensuring all Wellness Spa users receive sufficient instruction to ensure safe exercise
• Dealing with all membership queries and bookings quickly, effectively and in a courteous manner both over the phone and in person
• Cleaning and maintaining all the Wellness Spa areas and equipment - completing daily checks as required, detailing all areas that require cleaning/maintenance attention
• Supporting membership retention through actively encouraging member participation and promoting a helpful and fun filled atmosphere to encourage repeat visits
• Informing the Wellness Spa Manager of any relevant issues at all times
• Developing and promoting organised events such as fitness challenges and group activities
• Supporting the Spa Manager to increase visits and revenue, promoting other services in the spa as required
• Covering reception and taking phone bookings/enquiries in the absence of the Receptionist
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  You currently hold an approved fitness qualification and you're skilled in the safe and proper use of weights, cardiovascular and flexibility equipment. You're able to treat basic injuries and respond appropriately to emergencies. Friendly and approachable, you have excellent interpersonal skills and always deliver the highest standard of customer service. An excellent communicator with good organisational and promotional skills. With a keen eye for detail, you'll understand the importance of creating a safe and clean environment for our members.
  
  We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.