Fleet Support Diagnostics Engineer

The Fleet Support Diagnostics Engineer will provide engine health monitoring services to our airline customers through early detection and customer notification reports (CNRs), to maximize aircraft utilization and engine reliability. The Diagnostics Engineer will also develop prognostic analytics to detect engine failure modes from flight data to minimize significant events., In addition, as the Fleet Support Diagnostics Engineer, you will :

• Provide accurate and timely technical assistance to airline customers in the proper operation, maintenance, and troubleshooting of engines.
• Drive fleet stability, minimize significant events through active analysis/review of fielded engine performance with customers, cross-functional engineering, and product line teams.
• Lead and engage team members on complex processes.
• Provide front-line technical response to airline customer inquiries, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations, minimizing excessive maintenance burden to the customer through key airline customer calls.
• Develop and drive key strategic initiatives to improve the effectiveness and value of Fleet Support diagnostic services.
• Develop, improve, and drive execution of processes using FLIGHT DECK methodologies.
• Identify product failure trends and assist in identifying probable root causes.
• Provide effective training to customers to improve their utilization of the self-service diagnostic tools.
• Seeks out advancement of current engine diagnostic capabilities and services to enhance customer satisfaction, including developing new and improving existing detection analytics.
• Develop and capture technical problem-solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries.
• Interpret aircraft and engine manuals and service bulletins.
• Manage communication with customer and internal organizations at all levels to ensure effective product support and customer satisfaction, and to enhance the GE image.
• Distribute information on customer issues so that all members of the customer support team share common understanding and objectives.
• Specific Tasks:
+ Key customer relationship owner as the Diagnostics Engineer for the assigned fleets. + Develops and maintains analytic in support of the assigned product line working with both GE and Safran engineering teams. + Leads connection with customer teams around aircraft report generation issues.


• Bachelors degree from an accredited college or university and 3+ years of experience in an engineering, aircraft manufacturing, or aircraft maintenance role (or a minimum high school diploma / GED with an additional 4+ years of experience in an engineering, aircraft manufacturing, or aircraft maintenance role)., Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker