Floor Captain

You'll enhance comfort and convenience, and we'll enhance your career, as a Floor Captain in Crawley (RH10 9AD)! Be the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations. A role where you'll love what you do. Operational excellence begins with you. What you'll do:

• Housekeeping of client space.
• Distribute and collect mail and courier items as required
• Conduct regular floor walks and audits.
• Own and replenish stationery hubs as required
• Own and replenish beverage machines, including the ordering of ingredients and stock taking to ensure accuracy of invoicing to the client.
• Monitor multi-functional devices and provide first line fault repairs and toner replacement.
• Fully understand archiving process and advise users accordingly.
• To set up meeting rooms as requested by clients.
• To manage the process of ID cards for staff and visitors.
• Provide AV support to all meeting room users.
• Check meeting room facilities including equipment are in tip top condition, cables are tidy, and AV operates.
• Participate in building inductions as necessary.
• Communicate effectively with all Sodexo and client team members and participate in all contract activities
• Ensure all facility users are handled in a polite & courteous manner
• To listen to facility user remarks and ensure that the correct actions are taken and followed up.
• To have a working knowledge of all support functions throughout the building to include IT/IS and Mail Room.
• To show flexibility within the role in a willing and positive manner and be prepared to assist in other areas when necessary.
• To pro-actively look to recommend improvements to your work processes by providing suggestions and solutions, looking for time efficient ways of completing any activity whilst maintaining the required standards.
• To comply with all Health, Safety and Environmental procedures including COSHH, Manual Handling, risk assessments and fire regulations.
• To report any non-conformances of the above in the appropriate and timely manner.
• To ensure the legal & company requirements for fire, health, safety & hygiene are met and bring to the attention of your line manager any areas of training you feel you need or have missed
• When possible, to undertake overtime as requested to ensure the efficient operation
• To make your line manager and team aware of what is going on within your dedicated area.
• To attend company briefings, huddles and training sessions as and when required.
• To assist in the preparation of and participation in special functions at the Client/Company request.
• To look clean and smart, ensuring that the any uniform provided is used and worn correctly and to follow the appearance and conduct policy.
• To complete any other reasonable task as may be requested by the client, customer or Sodexo Management team.
• To be flexible with regards to site location as may be asked to cover the London Hub in Westminster
  
  A high level of customer services / host experience in prestigious environments
• Computer Literate and Microsoft, Outlook experience
• Previous experience of providing similar service bundles via a multi-skilled workforce to blue chip organization's or within prestige environments with a strong focus on customer service
• Relevant training, qualifications and experience to deliver services in line with legislative and statutory requirements
• Experience with focusing on individual customer requirements and care whilst meeting required service levels
• Awareness of the need to provide services in a sensitive manner such as not to affect Sodexo's business, reputation or share value
• Ability to handle feedback in a calm, structured and professional manner
• Ability to challenge ideas and opinions in sometimes confrontational situations
• Ability to multi-task
• Proactive
• Excellent communicator with good listening skills
• Resilience
• Works well on own and with others
• Ability to prioritize.
• Excellent interpersonal skills
• Attention to detail
• Reliable and trustworthy
• Ability to work on own initiative
• Flexibility that is focused to delivering exceptional customer service.
• Can-do attitude
• A hands-on approach.
  
  About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit., Salary £12.84 plus Sodexo Benefits