Floor Manager - Harrogate

You'll be running all luxury events we cater for here at Grantley Hall.

• Organise and communicate to all hotel departments regarding upcoming events, show round appointments and wedding viewings
• Ensure all products served to and/or provided for the guest are set to Grantley standards
• Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event
• Take ownership to ensure the stock holding is tracked, replenished and kept in order
• Be pro-active with customer comments and complaints
• To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
• Manage the team, in regards to training and development
• Ensuring all events are sufficiently staffed and the appropriate people are in the right place at the right time.
• Forward Planning for upcoming events, ensuring the appropriate equipment and stock is on site in plenty of time.
  
  Previous experience in a Food and Beverage setting is essential
• Previous Events or event sales experience would be essential
• Wine & Beverage knowledge is desierable.
• The successful individual will be confident, self-motivated and present a professional outlook in all circumstances
• Have a high level of attention to detail whilst ensuring all Events spaces are maintained to the Grantley Hall standard
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
  
  Grantley Hall is an exclusive, five star luxury hotel nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and five sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar
  
  We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
• Tips typically over £200 per month (£2,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels
• Cycle to work scheme
• Access to Wagestream, allowing you to instantly access your wages
• Simplyhealth - Health cash plan