FM Helpdesk Operator

Pinnacle Group is seeking an experienced FM Helpdesk Operator - to provide exceptional customer service and support by taking and logging calls to the FM Help Desk, managing the input of data and generally assisting the FM Helpdesk Administrator in the administration of the contracts. You will be joining our Facilities Management Team based in Morley Leeds LS27,

• Answering of the FM helpdesk and dealing with general enquiries and to log calls/jobs on the database utilising FM helpdesk software
• Allocating work orders to internal/ external contractors ensuring that all tasks are completed in line with the allocated response times.
• Tracking job progress against rectification times and implementing escalation procedures.
• Report back to clients and contract staff on job progress and close out including requesting extensions where applicable.
• Keeping SharePoint up to date with information relating to the contracts and new assets
  
  Your responsibilities will include handling inbound and outbound calls, resolving customer inquiries, and providing accurate information about our services. You will need excellent communication skills, a friendly demeanor, and the ability to work efficiently under pressure., If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you, Demonstrate a track record as a FM Helpdesk Operator with commitment to customer service.
• Excellent organisation skills and attention to detail is required along with decision making and problem solving.
• Experienced in the operation of a software package i.e. Evolution / Maximo etc.
• Conversant in Excel, Word and PowerPoint
• Self-managing and able to work on own initiative
  
  Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We're a people-first organisation with a values-driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

We are offering up to 6 months cover working from 7.30am - 4.30pm Monday to Friday this role comes with Weekly Pay with an immediate start ., As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, depending on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme
« Return to the search results