FM Manager

Deliver agreed contracted FM services that are statutorily and contractually compliant, financially viable and operationally functional.
- Manage and coordinate the on-site team in the delivery of FM Services, via Deputy Manager.
- Ensure all contractual KPIs/SLAs are achieved and reported in line with statutory requirements and the contract Business Plan.
- Manage contractors including specialist hard services, fire systems, lifts, hygiene, waste management and all outsourced services.

We are recruiting for an experienced, driven and dedicated Facilities Manager (FM) to join our team at Yarl's Wood Immigration Centre and take responsibility for the delivery of statutory and contractual compliance, reactive and planned maintenance and projects.

This is a demanding role with line management responsibilities; therefore, you must have experience of leading and directing people successfully. Working with your team and external contractors, you will ensure the delivery of the highest quality upkeep and maintenance of all site areas, within agreed cost parameters, with an unparalleled customer service approach. Your operational knowledge and application of current Health & Safety, Environmental legislation, Quality Assurance controls and COSHH requirements is a pre-requisite.

As with any role at this level, you will be an excellent all-round communicator, with a passion to lead and direct people, and the ability to deal with challenges as they arise. Your experience within an operational role with a wide exposure to the total provision of FM services and building infrastructure will drive your success. You will be ready to deliver on the below, A natural passion for FM with experience of delivering a high quality service to clients. You must be self-motivated, possess excellent investigative and problem solving abilities.

Working experience of CAFM systems is essential and finally, flexibility is required - you will be required to travel to other sites, and you will form part of the out of hours Duty Management Role dealing with Major Incidents and escalation., We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Up to 6% contributory pension scheme
- Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
- Employee Assistance Programme
- A safe and supportive culture
- The chance to make a positive difference
- A company passionate about diversity and inclusion