FOH Administrator / Call Handler

The successful candidates will need to be enthusiastic and motivated to work as a Community Services Administrator/ Patient Advisor with our Front of House Team. The successful candidate will need to be calm and patient, with an excellent telephone manner and skills to deal with sometimes complex and difficult issues over the phone. If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting patients then we want to hear from you.
This is not a remote or hybrid working post. The applicant will be expected to work from the Cambourne admin hub., The post holder will provide a comprehensive administrative service within their team, answering all telephone calls within the defined timeframe.
To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.

Working for our organisation
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities., Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence

• and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.

Please refer to the attached job description and person specification for full details of responsibilities.
+ Word processing of all forms of correspondence, reports and summaries that are required by the team.
+ Answer all telephone calls within the defined timeframe.
+ To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.
+ Record information in the chosen software timely and accurately.
+ Manage all calls in a controlled and professional manner.
+ Deal with difficult callers in a calm and professional manner.
+ Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies
+ Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
+ Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.
+ Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
+ Maintain filing in both paper and electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner.
+ Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
+ Undertake training of new staff as directed by Line Manager and/or other managers.

• DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website
  
  Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:
+ Integrated physical and mental health services for adults and older people;
+ Specialist mental health and learning disability services;
+ Children and young people's mental health services;
+ Children's community services in Peterborough;
+ Social care;
+ Ground-breaking research
We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity.
CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.
Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a 'Red List' country.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over.
If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.
All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.