Food and Beverage Assistant

The Crown at Woodbridge are seeking an enthusiastic person to join their Food and Beverage team! Overall Job Purpose: To provide courteous, efficient and knowledgeable service at all times. To ensure that presentation and cleaning standards are achieved and maintained. Main Responsibilities: Customer Focus:

• Ensure that all customers and guests are acknowledged on arrival in a friendly and polite manner.
• Keep up-to-date knowledge of products, the daily specials, as well as seasonal and local dishes.
• Be aware of who is waiting to be served and ensure that people are served in turn and that they are not kept waiting.
Key Tasks:
• Be able to inform guests of the content of each menu choice.
• Be aware of which drinks are available.
• Keep up-to-date knowledge on how to create, present and serve drinks correctly.
• Take orders accurately.
• Offer customers appropriate accompaniments.
• Ensure the restaurant and bar areas are kept clean and tidy at all times.
• Clean and polish crockery, glassware and silverware.
• Ensure that restaurant tables are laid out correctly.
• Replenish condiments.
• Replace dirty table linen as soon as possible.
• Carry out room, terrace and lounge service as required.
• Clear away any spillages as soon as they occur.
• Front and face bar stocks and glassware.
• Stock rotation.
• Carry out all procedures in accordance with company standards and the procedures manuals.
• Adhere to all health and safety and fire prevention procedures.
• Report any stock shortages, customer requests, special requirements and suggestions to the manager.
Key Performance Measures:
• Guest comments/feedback.
• Accuracy of orders.
• Efficiency of service.
Special Requirements:
• You will be required to wear a uniform.
• Be able to work flexibly, this includes working shifts, weekends and bank holidays.
• Be willing to cover in other hotels within the group when required.
  
  The job holder may also, from time to time, be asked to undertake other tasks and responsibilities which are not listed in this job description but which are commensurate with the post.