Food & Beverage Guest Service Assistant

As Food & Beverage Assistant, you will be the first point of contact for most of our guests. Your role will be to welcome guests from all over the world with a friendly smile and exceptional service. You will work closely with your team mates to ensure that together each shift is smooth and efficient and deliver the best possible guest experience every time.,

• Greet guests and take their orders in a friendly and professional manner


• Ensure that food and beverage orders are prepared and served promptly


• Upsell food and beverage items to guests as required


• Handle cash, card, and other forms of payment accurately


• Maintain a clean and tidy dining area, including tables, chairs, and floor


• Set up and clear tables for breakfast, lunch, and dinner


• Serve guests in our conference and events areas


• Assist with room service orders as required


• Provide excellent customer service at all times


• Ensure that health and safety regulations are followed at all times


• Attend training sessions and team meetings as required


• Other duties as assigned by the Food and Beverage Manager


Based in Hampton by Hilton Birmingham Broadstreet, you will be part of a team of passionate people who know that being the best doesn't always mean working around the clock.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.
Hampton by Hilton Birmingham 200 Broad Street, Birmingham, West Midlands, B15 1SU

As part of the Aimbridge team, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa


• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.


• 24/7 access to our employee assistance programme


• Flexible shift patterns


A day in the life of…, Enjoy a convenient city center location and a comfortable stay at Hampton by Hilton Birmingham Broad Street. Our modern, affordable accommodations are just a 5-minute walk from the Arena Birmingham and Birmingham's International Conference Centre. New Street Train Station, Bullring Shopping Centre, the Brindley Place entertainment district and Birmingham's famous canals are all within walking distance from our Birmingham hotel.

Discover proximity to nearby attractions such as Cadbury World, the Botanical Gardens, Edgbaston Cricket Ground and the National Sea Life Centre. This Birmingham hotel is a short 20-minute drive from Birmingham Airport. Corporate offices of Deutsche Bank, Kraft Foods and BBC are also within easy reach.