Food and Beverage Lead Manager

Black Country Living Museum is seeking an experienced Food and Beverage Lead Manager to oversee its £2.5M turnover catering operation, managing five team managers and ensuring a safe, high quality and commercially successful visitor catering experience. The Food and Beverage Lead Manager will collaborate with senior management, external stakeholders, and suppliers, offering a unique opportunity to shape a dynamic team and enhance one of the UK's leading heritage attractions. What will you be doing?

• Leading the execution of Food and Beverage operations, ensuring integration with the Museum's period-authentic visitor experience.
• Owning and managing the Museum's catering offer for its corporate clients and events.
• Providing Inclusive leadership and development to the Museum's Food and Beverage team, ensuring high standards of customer service across all Food and Beverage operations.
• Overseeing the creation and delivery of developmental, compliance and regularity training.
• Regular analysis and reporting of commercial data, using this to inform future planning and to propose improvements to the catering offer.
• Significantly contributing to the development of the Food and Beverage operating budget and managing adherence to this.
• Negotiating with suppliers and periodically testing the market to secure competitive supply agreements.
• Developing and ensuring adherence to internal policies, best practice and legal requirements, especially regarding Food Safety.
• Ownership of record keeping, renewals and compliance of all Museum catering equipment.
  
  Proven operational leadership in a cluster Food and Beverage business of a similar scale.
• Acute knowledge of food hygiene compliance and experience of implementing best practices.
• Demonstrable commercial acumen, with a strength for understanding profitability driving efficiencies and improving margins whilst maintaining the quality of product and service.
• Expertise in data analysis and a good understanding of how to maximise an EPOS system to manage and obtain that data.
• Willingness to adopt dynamic working patterns, supporting events and bookings beyond daytime operations.
• Passion for the Museum's mission, independence, and unique visitor experience.
• Strong inclusivity, respect for diversity, and ability to foster a talent-retaining environment.
• Integrity, clear communication skills, and the ability to represent the Museum compellingly.
  
  We are an award-winning 31-acre open-air museum. Throughout our 46-year history, our aim has always been clear: Inspiring your discovery of the Black Country. We ensure that the revolutionary story of the Black Country's industrial landscape - the first ever of its kind in the UK - is celebrated by generations.
  
  Unique Working environment: The Museum hosts seasonal, themed, and high-profile events, as well as being regularly used for TV and Film locations.
• Opportunity to learn new skills.
• Competitive rewards & benefits.
• Supportive & inclusive work culture.
• Positive attitude to work-life balance.
What are you waiting for? Begin your Black Country Journey now and apply using your most up-to-date CV. BCLM is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.