Food & Beverage Outlets Manager at Pennyhill Park

As our Outlets Manager you will oversee the running of the front of house operations for Afternoon Tea, our al fresco dining Lillypond Terrace and Room Service being the link between the kitchen and the FOH team, ordering, payroll, rotas and staff training Share

• Lots to do but lots of fun...
• Running the day to day operations of these outlets (Afternoon Tea, Lillypond Terrace & Room Service) including managing and training the team.
• Co-ordinates and supervises the preparation, presentation and service of food products to ensure the highest quality at all times.
• Welcome all guests in a warm and friendly manner.
• Review guest satisfaction communicating results to the team and implementing any action plans where necessary.
• To have full knowledge of the menus and products we offer our guests.
• Development and implementation of SOP's .
• Recruitment of new team members including onboarding.
• Employee relations.
• Costed rota's and managing absences to ensure adequate coverage for the department.
• To promote a culture of up selling and added value selling through training, team engagement and incentives
• Controlling costs - stock takes and ordering.
• To be aware of trends, systems, practices and equipment in Food and Beverage preparation and service in the hotel and restaurant field through trade literature and visits including our competitors.
• Carry out Duty Manager shifts as and when required.