Ford Vehicle Technical Advisor

As a Vehicle Technical Advisor with the MSXI Global group, you will have the opportunity to provide first class technical and diagnostic support to various users, including Ford approved repairers, independent operators and Ford Customer Agents., As our new Vehicle Technical Advisor, you will provide guidance and technical instructions to Ford AR & Independent operator to enable them to diagnose and repair Ford vehicles. The Vehicle Technical Advisor will require an automotive professional with a technical background with the ability to listen and communicate technical advice to the customer.

The Vehicle Technical Advisor will also:

• Accept incoming enquiries from Authorised Repairers and other customers


• Record data into a computer system, provide vehicle and concern details if and when required about any particular case


• Write and circulate data to other Helpdesk / Helpdesk Engineers / Project Management / Customer


• Liaise with Dealer / Team Leader / Project Management on Vehicle Case Histories, trends and analysis. Liaise with Ford personnel, especially from the Liive Wall team


• Maintain an acceptable level of quality and response rate
  
  This is a fantastic opportunity for an experienced automotive technical professional who has a passion for cars., Have dealer workshop experience to Senior or Master Technician level


• Have Technical further education at suitable grades. For example, City and Guilds or NVQ L3, also high voltage IMI level 3 would be desirable


• Customer service experience would be an advantage however not essential


• Be confident in technical concern resolution, following logical thought processes


• Have an adaptable and flexible approach to work, while showing politeness and courteous customer service skills.


• Be able to work with minimal supervision and therefore need to be strong self-starters
  
  About MSX:


With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:


• Consumer Engagement


• Parts, Accessories & Service Performance


• Actionable Insights


• Diagnostics & Repair Enhancement


• Warranty and Repair Efficiency


• Technical Information


• Learning Solutions


• Sales Performance


Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:


• Up to £38,000 per year



• 25 days annual leave per year + bank holidays


• cash back health care scheme


• exclusive discounts on everyday purchases


• exclusive discounts on car purchases


• potential to progress within the company, with global opportunities updated regularly


Working pattern and location

• 40 hours per week


• Permanent


• Monday - Friday


• Based primarily based primarily at Ford, Dunton, Laindon, Essex, SS15 6EE.


• Hybrid working model of 3 days in the Ford location listed above and 2 days working from home.


• Initial induction training will be in the MSX Colchester office (1 month)


• The successful candidate with live within a commutable distance of Dunton