Frailty Liaison Practitioner | Hounslow and Richmond Community Healthcare NHS Trust

The frailty liaison practitioner role will be a key rolein ensuring patients receive seamless high quality family centred care working within integrated frailty pathways across acute, primary care and community settings to prevent admission into hospital, reduce length of stay and improve outcomes .

To work collaboratively with partner agenciesoptimising care in the right place at the right time for this patient population. To prevent inappropriate/unnecessary hospital admission and to support timely discharge acting as a liaison between acute services and the community / local authority using expert knowledge of pathways and services. To act as a liaison between acute and community care working autonomously to support frequent attenders in the Kingston Emergency Department (ED), as well as acting as a key link into the Kingston Hospital Transfer of Care Hub (TOCH), Kingston Hospital Frailty Team based in the Same Day Emergency Care Unit (SDEC), Clinical Decision Unit, (CDU) to support timely discharge home using expert subject knowledge and understanding of this group of patients ensuring holistic management

To develop key links into The Transfer of Care Hub providing in reach into the wards in Kingston Hospital when required as part of the national Hospital Discharge and Community Support: Policy and Operating Model. (Appendix 1), and the Community Health Services Two-Hour Crisis Response Standard Guidance. (Appendix 2). The post holder will work closely with the Richmond Response and Reablement team to support the prevention of hospital admissions and facilitate safe discharges.

At HRCH, we only want to provide the type of outstanding care that we would recommend to our family and friends. We provide community healthcare and urgent treatment services for over 515,000 people living across the London boroughs of Hounslow and Richmond-Upon-Thames. In the latest NHS Staff Survey results for community trusts, we had the highest percentage of staff in the country who felt their role made a difference to patients. We also had top scores for satisfaction with the quality-of-care staff can deliver. We are the top community trust in the country for Staff engagement, Quality of care and Quality of appraisals, according to the theme results in the 2019 staff survey. In 2018 we were named Best Place to Work for Employee Satisfaction by the Nursing Times and won the HSJ Workforce Award. Our job is all about people and we believe that staff who feel valued and supported deliver better outcomes for our patients, so we invest in our people and their ideas.