Franchise Field Support

Location:  London

• Salary:  Excellent basic salary plus bonus and Vodafone benefits Working Hours:  Full time 37.5 hours per week - Mon to Fri
• The role holder needs to be located within a commutable distance to the Franchisees so they can provide close early life support for openings and in-person support in-life
Who We Are We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.  At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.  We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).  This role is for a managed service professional to join a business at the start of an industry changing journey. Vodafone Business IT Hubs has been created to help establish a network of franchised IT Managed Service Providers across the UK. What you'll do The candidate will provide field support to a growing network of Franchisees. You will be managing queries around their daily operations whilst ensuring operational compliance to our standard operating practices.  You will also be assisting with helping them remain on track with their business KPIs around revenue, cost management and operational service level achievement and adherence.  The IT industry never stands still so you will also help Franchisees adopt our new products, services and ways of working to ensure they can maximise revenues and deliver service excellence. Franchisee Support, Development, Compliance and Quality Assurance
• Conducting regular on-site visits to franchise locations to assess performance, provide guidance, and ensure compliance with company standards you will be the primary point of contact for franchisees in London, providing day-to-day support and addressing any operational challenges.
Performance Management
• Monitor and evaluate and feedback on the performance of franchisees against key performance indicators (KPIs) and business objective to address performance issues and drive continuous improvement. Through collaboration with franchisees identify areas for operational efficiencies and implement best practices
Relationship Management
• Build and maintain strong relationships with franchisees, fostering a collaborative and supportive network. You will be a liaison between franchisees and the service desk office, facilitating communication and the flow of information.
  Who you are This role requires a dynamic individual who can provide on-site support, performance management guidance, and operational assistance to franchisees within their designated region.  The ideal candidate will have a strong background in IT managed services, excellent interpersonal skills, and a passion for helping franchisees achieve their business goals.  
• Considerable experience in IT solutions supply environment. 
• High level awareness or experience of IT sales and relationship management
• High level awareness or experience of IT managed services sales or operations
• Knowledge & awareness of common networking and technology solutions
• Knowledge & awareness of common IT supply chain partners, products and services
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.  Together we can Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance. #vodafoneuk #LI-Hybrid

This role requires a dynamic individual who can provide on-site support, performance management guidance, and operational assistance to franchisees within their designated region. The ideal candidate will have a strong background in IT managed services, excellent interpersonal skills, and a passion for helping franchisees achieve their business goals.
• Considerable experience in IT solutions supply environment.
• High level awareness or experience of IT sales and relationship management
• High level awareness or experience of IT managed services sales or operations
• Knowledge & awareness of common networking and technology solutions
• Knowledge & awareness of common IT supply chain partners, products and services
  
  We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). This role is for a managed service professional to join a business at the start of an industry changing journey. Vodafone Business IT Hubs has been created to help establish a network of franchised IT Managed Service Providers across the UK.

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. Together we can Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance. #vodafoneuk #LI-Hybrid