Go to job search

Franchise Support and Legal Officer

Greenthumb Ltd, Rhuallt, Sir Ddinbych - Denbighshire

Franchise Support and Legal Officer

Salary not available. View on company website.

Greenthumb Ltd, Rhuallt, Sir Ddinbych - Denbighshire

  • Full time
  • Permanent
  • Onsite working

Posted today, 9 Jan | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: be15697e0a584f4a8fa81d83b9df8544

Full Job Description

  • Supporting the Quality, Growth & Compliance Manager with timely reports, completion of compliance administration and reporting.
  • Supporting the Quality, Growth & Compliance Manager in building the central data storage system and maintaining this up to date ensuring colleagues do the same.
  • Supporting the Quality, Growth & Compliance Manager with ad hoc franchise performance reports, KPI reports and monthly reporting which help the field-based growth coaches measure and manage individual franchise territory performance.
  • Supporting the Legal & Performance Reporting Manager with letters, emails, franchise renewal procedures, franchise sales procedures and ad hoc legal requirements. Attending virtual renewal calls with franchise partners where required or requested to do so.
  • Helping design, produce and manage key events in the franchise calendar including regional meetings, national meetings, virtual meetings, awards and monthly virtual meetings.
  • Preparing and issuing compliance notices where franchise partners are not meeting the terms or obligations contained in the Franchise Agreement or Operating Manual and following up to ensure actions are taken to remedy the issues in a timely manner.
  • Supporting the franchise quality manager with projects and tasks which require data analysis.
  • Attending team meetings and contributing to team meetings related to your role.
  • Preparing monthly performance reports which will be included and relied upon in the monthly Board Pack.
  • From time to time as may be required by the Franchise Development Director or Quality, Growth and Compliance Manager to work with specific franchise partners to develop their growth plans and this may include field visits supporting the growth review and audit requirements of our team.
  • Other ad hoc duties as may be required or may develop for this role.

    An understanding of franchising
  • A growth mindset, you'll have some solid experience but be willing to build on that and you'll encourage those around you to develop and excel.
  • Great communication skills extending to relationship building and presenting.
  • Detail focused and able to work on your own initiative
  • Exceptional organizational skills able to priorities different demands from stakeholders
  • Solutions focused
  • Numerate with an ability to understand, manage and measure data sets to produce meaningful performance information and reports
  • Willing and able to evaluate situations, take decisive action and influence solutions and positive outcomes.
    • For this role, in addition to transferable soft skills and relevant experience gained in a similar multi-site home service business, we will be looking for the following
  • At least 2-3 years' experience in a franchise setting in a supporting administrative role. This could have been gained in compliance, support, finance, franchise sales, training, legal support, marketing or a similar administrative role.
  • You'll enjoy administration, preparing financial performance information, processing legal information and preparing time sensitive correspondence for legal and compliance colleagues but you'll also be happy picking up the phone to sort out any issues or challenges which may arise.
  • You'll be a great relationship builder, able to build strong working relationships with internal and external stakeholders and get the best out of situations.
  • Microsoft 365, teams, excel, Canva, Salesforce, Jira are all systems we use and experience in some of these systems will be advantageous., if you feel you have the soft skills, attitude and experience to be successful in this role. Please ensure you outline in a cover letter how your experience matches our needs and include measurable outcomes in your current role where you feel you have met specific targets and deadlines.

    Want to join a UK market leader in the world of franchising? Ready to make your next move and join an experienced team with a great culture at GreenThumb?
    • About GreenThumb GreenThumb Ltd is a leading franchisor committed to the success and growth of our franchisees. With more than 220 territories operated by franchise partners and company owned we have successfully led the lawn care market for more than 37 years. We provide comprehensive support and resources to ensure each franchise operates at its highest potential.

  • Medical cash plan scheme which includes online GP and Physio, counselling and support services.
  • Employee discount scheme (discounts on major retail and leisure brands).
  • Free lawn treatments.
  • Cycle scheme.
  • Occupational sick pay, maternity pay, paternity pay schemes.
  • Christmas shutdown.