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Fraud Claims Handler

Somerset Bridge Group

Fraud Claims Handler

£50000

Somerset Bridge Group, Newcastle upon Tyne

  • Full time
  • Permanent
  • Remote working

Posted 3 weeks ago, 28 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 5c56fc1c0e0948aa930aa78f28a4d9b9

Full Job Description

  • Responsible for review of newly identified potential fraud cases.

  • Produce summary fraud case plans/strategy documents on all appropriate cases.

  • Appointment of investigation service providers to ensure a prompt and efficient investigation is undertaken.

  • Liaise and work closely with Panel solicitors on pre and post litigated cases.

  • Work in conjunction with the Intelligence Analyst on syndicates cases to ensure maximized use of intelligence.

  • Maintenance of fraud data capture system(s) including internal tracking systems.

  • Assist in supplying timely and accurate response to requests for information from law enforcement and third party agencies/insurers.

  • Responsible for ad-hoc provision of training for teams within the business.

  • Referral point for handlers on ad-hoc basis relating to fraud and indemnity matters from other department.

  • Provision of support to the Analyst on an ad-hoc basis.

  • Handing of all cases within aligned handling authorities referring where appropriate.

  • Taking ownership for conducting self-analysis for continued self-development.

    We are recruiting for Fraud Claims handlers join our Claims Investigation Team. This is a fantastic opportunity for someone who is looking for the next step in their claims career with a keen interest in Fraud.


    • The successful candidate will have experience in Credit Hire and Personal Injury claims handling. They will have a good understanding of liability and indemnity issues.,
  • Experience of investigation within an insurer or similar organisation

  • Experience of credit hire and personal injury claims handling

  • Track record of handling fraud and indemnity referrals to settlement

  • Knowledge of insurance fraud and other forms of financial crime

  • High degree of competence in the use of OSINT

  • Familiarity with the relevant processes and data requirements of external / law enforcement stakeholders

  • Understanding of policy cover

  • Understanding of CPR / MOJ/ OIC

  • Litigation procedures and protocols

  • Knowledge of claims agreements

  • Understanding of industry standards and protocols

  • Understanding of legislation and legal liability

  • Understanding of fraud investigation methods and defence tactics

    The role will consist of a caseload of suspected fraudulent claims containing Personal Injury and/or Credit Hire up to £50,000. You will also be dealing with claims in line with company policy & procedures, participating in a peer group to develop more efficient working practices and proactive fraud handling strategies., Hybrid working - 2 days in the office and 3 days working from home

  • 25 days annual leave, rising to 27 days over 2 years' service and 30 days after 5 years' service. Plus bank holidays!

  • Discretionary annual bonus

  • Pension scheme - 5% employee, 6% employer

  • Flexible working - we will always consider applications for those who require less than the advertised hours

  • Flexi-time

  • Healthcare Cash Plan - claim cashback on a variety of everyday healthcare costs

  • 100's of exclusive retailer discounts

  • Professional wellbeing, health & fitness app - Wrkit

  • Enhanced parental leave, including time off for IVF appointments

  • Religious bank holidays - if you don't celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.

  • Life Assurance - 4 times your salary

  • 25% Car Insurance Discount

  • 20% Travel Insurance Discount

  • Cycle to Work Scheme

  • Employee Referral Scheme

  • Community support day

  • Christmas and Summer parties


    • Working at SBG

    At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.

    We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.