Fraud Protect and Prevent Officer

At Suffolk County Council, every role is a chance to create positive change. We're not just a local authority; we're a team of dedicated individuals working together to improve lives across our most at risk communities. As our new Fraud Protect and Prevent Officer, you'll have the unique opportunity to see the direct impact of your work on the people and places that make Suffolk special. Your contributions will help build a brighter future for all. If you're passionate about making a real, tangible difference, it's time to reimagine your career with us. The support and care we offer encourages and enables you to be the best you can be; to make a meaningful impact on the world around you and achieve a unique sense of pride in what you do, why you do it and where. Join Suffolk County Council and turn your passion for positive change into action.

Your role and responsibilities
- Contribute to the achievement of the priority areas identified in the Departmental Service Plan.
- Work with the Suffolk County Council's Trading Standards lead officer and the Fraud, Protect and Prevent post hosted and managed within Suffolk Constabulary in relation to our scams prevention/fraud and financial abuse initiative and be able to support and advise other officers on key aspects of the work.
- Work with key partners to carry out support interventions (including joint visits) for those individuals identified as most vulnerable to scams, fraud and financial abuse.
- Deliver awareness/training sessions to partners, vulnerable community groups, businesses and business groups to help raise awareness on scams, fraud and financial abuse and advise on prevention mechanisms.
- Create and maintain deliverable training resources for partners and vulnerable groups.
- Allocate, install and monitor use and track effectiveness of interventions e.g. 'TrueCall' call blocking devices.
- Work with STS Community Engagement Officer to create and lead campaigns that promote shared messages supporting victim protection and crime prevention from fraud/scams with both residents and the business community, ensuring County-wide consistency of messaging.
- Work with key partners e.g. local representatives of the banking industry, voluntary sector, Suffolk MASH and Suffolk Constabulary Cyber protect Team on specific priority cases of fraud/scams involving the most vulnerable individuals suffering the most financial abuse.
- Collaborate with the Fraud, Prevent and Protect post hosted and managed within Suffolk Constabulary to support the delivery of the Suffolk Anti-Fraud Partnership (SAFP).
- Work with the National Trading Standards Scams Team to deliver campaigns at a local level, receive and assess information using the 'Compass' database.
- Carry out necessary work and training related activities and assessments to achieve the Level 4 Regulatory Compliance Officer Apprenticeship through CSA training provider.
As part of your role, you will be required to complete the Level 4 Regulatory Compliance Officer apprenticeship. This 16-month programme (14 months + 2 months for end point assessment) will provide you with the necessary skills and knowledge to excel in this position. We'll offer the support and flexibility you need to succeed. If you've already completed this apprenticeship or have equivalent experience or qualifications, this will not be required.

You will need
- a passion to collaborate well with others and offers assistance and support to colleagues
- to show consideration, concern and respect for other people's feeling and opinions; is a good listener and displays empathy
- to be self-motivated and able to progress through a supported training programme (Regulatory Compliance Officer Level 4 Apprenticeship)
- to demonstrate a customer focus in all work
- Level 2 in Maths and English, and a Level 5 qualification or equivalent knowledge or experience in a relevant area.
You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team
Trading Standards is a law enforcement service enforcing 80 different Acts of Parliament covering areas including Animal Health and Welfare, Safety of products, Weights and Measures and Food safety and Labelling, as well as protecting vulnerable Consumers from doorstep traders and scams. Officers work with businesses and consumers within the community to make a real difference to people's lives, whilst working to make Suffolk a Rogue-Free County.
You will be part of one of three demand teams, reporting to a Principal Trading Standards Officer. All teams are multi-functional and can enforce all aspects of the work of Trading Standards. The Service is forward thinking and applies Systems Thinking Principles to deliver excellent customer service and staff are encouraged to contribute creative ideas to continually learn and improve. Your role will specifically be focused on scams and financial abuse prevention, and it is intended that you will work closely with a further dedicated Fraud, Prevent and Protect post hosted and managed within Suffolk Constabulary.

Empowering Everyone
We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report., Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
- Question 1: Describe a situation where you had to communicate complex information to a vulnerable individual. How did you ensure they understood, and what challenges did you face?
- Question 2: Describe a project where you had to collaborate with community members to raise awareness about an important issue. How did you ensure their voices were heard and incorporated?
- Question 3: Describe a successful awareness campaign you've been involved in. What strategies did you use to engage your target audience?
Step 4 - Upload a CV (without name and personal details).

£32,076 per annum (pro rata if part time)
- 37 hours per week - Flexible working options available
- Fixed Term or Secondment for 3 years, This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you'll enjoy:

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day

Plus lots more!