Freelance Delivery Programme Manager (Events)

Do you have a passion for learning events and excellent customer service?, We are looking for an expert Freelance Delivery Programme Manager (Events Manager) to plan, deliver and wrap up our outstanding programmes (learning events), providing excellent customer service to both our students and stakeholders. We are currently looking for Programme Delivery Managers with excellent customer facing and stakeholder-management skills as a key ambassador for the executive education arm of one of the world's most respected business schools. Can you improve the process for life-changing learning? As a Freelance Delivery Programme Manager, you'll apply your external expertise to the delivery of Executive Education Programmes, with the aim to continuously improve our service. Working to key performance indicators, such as Programme NPS Manager scores, you'll understand customer needs and requirements - making improvements and recommendations accordingly. You'll develop strong relationships with stakeholders to ensure the smooth running of programmes and develop key materials required. Alongside this, you'll ensure brand consistency across all programme materials and effectively manage the digital learning experience.,

• Work collaboratively to define and deliver programme requirements.
• Share your best practise experience readily with colleagues.
• Understand programme budgets, track expenditure and identify cost saving opportunities.
• Comply with data protection requirements.
• Collate handover notes and record all programme data in central storage drive
  
  You either have your own events company or work as a freelance event manager.
• Experience of programme or events management.
• Previous experience in both internal and external stakeholder engagement.
• A passion for customer centricity in everything you do.
• The ability to learn quickly and work to internal processes and procedures.
• A confident, self-motivated individual with impeccable attention to detail.
• The ability to build relationships and maintain communication even when working remotely.
  
  Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Automatic enrolment to a fantastic workplace pension scheme
• Free onsite gym and swimming pool!
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave
All enjoyed in a Smart (hybrid) Working environment so we're looking forward to discussing how, where and when you might work best to deliver in your new role. Our commitment to driving inclusion and belonging We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.