Freelance Guest Assistance Agent

We are looking for someone with a positive and proactive attitude, that is willing to go above and beyond. The role itself will be based in the field and involve meeting our customers for check-ins, viewings and undertaking a variety of guest assistance tasks covering our London based properties.

General Responsibilities:

• Meet and greet new guests for check-ins acting as the face of City Relay.


• Carry out quality checks of apartments raising any issues to the guest team


• Carrying out ad hoc tasks like key cutting or dropping off amenities


• Helping provide initial troubleshooting and resolution, where possible, to issues such as no heating or no wi-fi


• Dealing with customer queries in a friendly and helpful manner.


• Delivering outstanding customer care at all times.


• Dealing with the customer's concerns and trying to resolve the customer's issues


• Prompt reporting of any guest concerns or property issues to the guest team


• Advising customers with leisure activities and places to visit in London.


• Promoting the facilities and services offered by City Relay to the customer such as transportation from the property to the reception space or , mid stay extra cleaning etc.
  
  A "people person" who will enjoy meeting and assisting guests


• Ability to stay calm and keep an above average sense of humour in stressful situations


• To demonstrate attention to detail and use initiative to troubleshoot and provide solutions when necessary.


• Take ownership and responsibility ensuring you are working to effectively promote the positive reputation of the company


• Participate and work in collaboration with team members


• Your approach at all times must be flexible, positive, caring, enthusiastic, honest and engaging, always aspiring to be the best at what we do.


• To effectively manage your own time on a day to day basis placing the emphasis on where your contribution will add the greatest value.


• To deliver all aspects of your role in a timely manner as required.


• Forge trusted relationships with guests and both internal and external clients and stakeholders.


• Take ownership and be able to work effectively to deliver solutions where required


• Able to organise, plan and manage workload


• An excellent London knowledge and if you drive or have a scooter is desirable.
  
  At City Relay we believe London's renters should have access to comfortable, flexible and functional homes. Likewise, we believe our partners should be able to manage their portfolio hassle-free, and with optimum yield.