Front Counter Officer

As a Front Counter Officer, you will be responsible for providing a service to the public by assisting with their queries and liaising with police officers and staff and different external partnerships, in order to service the needs of the community.

The role includes carrying out different administration duties such as creating logs and forwarding to the appropriate area, undertaking enquiries on police systems when required, and directing calls to the relevant departments across the Force., Extracting and recording relevant information from members of the public utilising the information to support actions and aid decision making.
Obtains and verifies insurance and driver documentation relating to the seizure and release of vehicles, ensuring the information is legal before any documents are signed or vehicles released.
Receives, records, stores, returns, and disposes of found and other than found property in accordance with Force procedures as appropriate. Maintains property registers and indices manually or using a computer, checks circulations and publications for items of lost/stolen property, and participates in audits of received/disposed property.
Creates logs and forwards to the appropriate control area for reports of Road Traffic Collisions (RTC's), Crime and other matters. Undertakes enquiries on systems including Crime Information Database, Command and Control, Police National Computer (PNC), and Work Allocation Database (WAD) as required.

Please note, this role is identified as a Peripatetic role, therefore you may need to travel the force area to cover other front counters at different stations.

For further information relating to the role and tasks of this position please refer to the attached role requirement., For further information relating to the role and tasks of this position please refer to the attached role requirement.

Perks of working for Humberside Police:

From great perks, agile working and professional development, we want you to have the best possible journey throughout your Humberside Police Career.

Our Police Staff work extremely hard, which is why we are proud to offer a host of reward and recognition schemes. Whether it's Cycle to Work scheme, Gym and health schemes, we have the perks ready for you to benefit from.

Follow the link to watch our force film! https://youtu.be/bkfuf5fa8x0

Pre - Employment Checks and Eligibility

Do you have a passion for providing a high-quality customer service? We have the perfect opportunity for you!, We are looking for someone who has experience of working within a customer orientated field with clerical experience, dealing with customers face to face but also over the telephone.

You will be working with minimal supervision; therefore, the successful candidate should be able to demonstrate excellent organisation skills, including prioritising own workload, and possess a level of maturity.

There will also be occasions where you will be required to handle items of a sensitive nature, such as cash, drugs, firearms, therefore experience of working within a secure and confidential environment is crucial., Experience of working in a customer orientated field
Experience of working in a clerical field, incorporating record keeping, telephone work etc
Excellent communication skills
Computer literacy/keyboard skills
Excellent organisational skills
Ability to work with minimum supervision when required.
Carries out tasks in an accurate and methodical manner with an eye for detail.
Ability to work as part of a team.
Ability to prioritise workload.
Able to travel the force area., Applicants must meet the minimum requirement checkable history criteria of at least 3 years continuous residency in the UK to apply for roles with Humberside Police.
Successful candidates will undergo a vetting procedure pre-requisite of employment. (Please note, with holding any information asked by the vetting department, may delay the vetting procedure, or result in your vetting been refused and the offer of employment been withdrawn)
Tattoo's will be reviewed as a part of the recruitment process to ensure we maintain a level of professional standards and to make sure the images do not cause offence or are unacceptable.