Front Counters Assistant

Lancashire Constabulary's Contact Management Division is seeking a Front Counters Assistant to be based at Blackburn Greenbank, with regular cover for Accrington & Blackburn Town Centre and ad hoc cover of Clitheroe.

We are delighted to announce that opportunities have arisen to become part of the Front Counter Team based in East Division.

Our Front Counter teams are the first face to face contact when visiting our Police Stations and are there ready to deal with whatever walks through the door. This can range from taking reports of crimes, road traffic accidents and missing persons, to helping a victim of domestic abuse or someone during a mental health crisis.

As Front Counter Assistant you will oversee the opening and closing of the Front Counter at the published times and will be providing face to face assistance to members of the public, you'll be a comforting presence in people's hour of need, asking the right questions, listening for vital details and recording information will all be a part of your day-to-day role. With the training we provide you'll be able to risk assess and prioritise each incident, ensuring an appropriate response.

This is an extremely varied role and during the day you'll deal with a wide range of queries, reports and requests, and with each interaction you'll need to be able to remain calm and in control even in situations where the visitor could be angry and/or upset.

You'll also be dealing with people answering their Bail, Sex Offender Registrations, checking driving documents, and making enquiries in relation to seized vehicles and authorising the release of these where appropriate.

Many people who attend Front Counter come in with questions that can be resolved there and then. This could be through offering advice or signposting members of public to more appropriate agencies when it is not a matter dealt with by Police. With each contact you'll be managing expectations and advising what police can and cannot do.

There will also be occasions where you will be required to handle items of a sensitive nature, such as cash, drugs, firearms, therefore experience of working within a secure and confidential environment is crucial.

You will often be working with minimal supervision therefore the successful candidate should be able to demonstrate excellent organisation skills, including prioritising own workload, and possess a level of maturity.

Within this cluster you will have a base location of Blackburn Divisional Headquarters and will be regularly rostered to the other locations of Accrington and Blackburn Town Centre. You will also need to provide ad hoc cover to the other location in the cluster (Clitheroe) as required.

When rostered to work at a location in the cluster other than the base location (Blackburn Divisional Headquarters), commuting will be within the individual's own time and the standard Business Mileage Policy will apply.

Cover may be required across East division and travel in this instance will be within work's time and standard Business Mileage Policy will apply.

Candidates applying for Lancashire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity.

Please note, as a condition of your appointment you must undergo and pass RV Vetting.