Front of House Assistant

We are looking for a confident, friendly and self motivated Front of House Assistant to join our team on a seasonal basis from June to mid September. You will ensure all guests receive a warm, memorable, and personalised welcome to The Headland, setting the scene for their stay, making sure that all guests' needs are anticipated and that any reasonable requests are actioned.,

• Deliver a 5 highly professional yet personal service to every guest.


• Greet all guests in a friendly and courteous manner, assisting with luggage and directing them to the reception desk.


• Familiarise yourself with the guest's needs and requirements to ensure guest satisfaction and a flawless experience


• Perform tasks as delegated by the Concierge/Reception Manager, demonstrating a high standard of personalised, friendly, and professional service at all times.


• Proactively anticipate any problems which may occur and ensure that any queries are followed up as quickly as possible.


• Be always an enthusiastic individual and continuously build relationships with internal and external guests.


• Show presence at the Main Entrance door and Reception area.


• Build an excellent rapport with all guests from the moment they arrive until the moment they depart.


• Deliver exemplary service to every guest that you encounter around the hotel.


• Our very own traffic warden, ensuring the smooth flow of traffic outside the main hotel entrance, prohibiting unauthorised vehicles from parking at the entrance, managing the flow of traffic at the top of the drive and restricting the influx of cars to just hotel residents.


• Taking payment from non-resident guests for use of the carpark


• Ensure all room requirements are completed before guest arrival.


• Show our guests and visitors around the grounds so that they can fully understand the facilities available, upselling when suitable.


• Any other front-of-house duties


Salary and Contract...

This position is offered on a zero hour contract, with hours to include working evenings, weekends and bank holidays.

In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.

Perks...

As a member of our team you can enjoy the following benefits:

Complimentary stay after 1 year's service

• 50% off hotel stays


• 50% off hotel dining


• 40% off spa products


• 25% off spa treatments


• Gym access & weekly swim session


• Special rate for Pride of Britain Hotels


• Discounted surf lessons


• On site parking


As well as regular awards and recognition:

• Monthly recognition awards


• Annual festive awards event


• Long service awards dinner