Front of House / Call Advisor.

The Front of House/Call Advisor will work under the remote supervision of the Operations Manager and their assistant, to provide support at DMA Law, 2 Middle Street, Consett, DH8 5QJ to ensure the office runs smoothly and efficiently.

Responsibilities will include:

· Providing a front of house service, dealing with enquiries in a helpful, professional, and efficient manner.

· Answering a busy switchboard and directing to the relevant department/person, ensuring that calls are delivered efficiently.

·Taking effective messages for members of staff if they are not available to take the call.

·Assisting with the running of the office as required on a day to day basis.

·Diary and meeting room management.

· Processing online and cash payments from clients.

· General administration duties such as photocopying, scanning, printing & electronic filing, data entry, archiving.

·Managing incoming and outgoing mail and delivering outgoing post to local post box and/or post office.

·Fulfilling the role of First Aider and Fire Marshal as part of a small team (full training will be provided).

· Undertaking any other additional duties appropriate to the role as required to support the business.

· a self-motivated individual with good communication skills

· a good team player who is also able to work alone

· able to listen effectively

· able to provide excellent service over the telephone and in person

· well organised

· able to multitask

· well presented with a warm and welcoming manner