Front of House Concierge

Job Overview: As a Concierge you will be responsible for maintaining excellent standards within the Link facility buildings and providing a Concierge service for VIP Visits and will make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure. You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers. Hours of Work: 42 hours per week: (To cover between the hours Monday - Thursday: 06:45 - 17:30 & Friday: 06:45 - 13:00) (Shift patterns are subject to availability and will be decided upon business needs although please state your preference, subject to change upon reviews and updated government guidelines/client needs) Salary: £26,208 depending on experience Accountabilities, Key activities Include but are not limited to:

• Maintaining standards within the Link facilities and buildings
• Checking furniture to ensure it is safe and functionable and making small repairs if necessary
• Supporting VIP Visits & Meet & Greet Visitors (other than booked in Link Users)
• Assist with Queries on VIP or large Bookings
• Liaise with Cleaners, Service Reps, Security & Facilities when and where required
• Report Maintenance issues in all areas of the link facility to the help desk, and monitor and help where required
• Organise and arrange conference room layout for meetings and visitors
• Excellent communication skills both verbal and written and good telephone manner
• Review link requirements with Team leaders and Supervisors and implement changes when required to enhance the link experience
• Assist with Catering Orders in the Link buildings when required
• Implement Room layout changes as requested through the link-booking platform
• Removal / Disassemble of faulty or broken equipment and furniture when required
• Remove of faulty monitors and replace with new monitors if required
• Remove and replace old IT equipment with new when required to Support BAE IT Team
• Review meeting rooms specifically looking at capacity, layout, removal of desks, identify room
• Facilitate room changes as required
• Identify where replacement furniture is required, submit report to supervisors to report to client
• Setting up layout changes for break out areas new working areas as per link requirements
• Store and move surplus furniture
• Check room facilities lights clocks cables connected etc.
• Daily / Weekly & Monthly FOH Audit Check
• Floor Checklist to be completed Daily
• To be trained and be able to use in-house booking tool for desks and meeting room
• Cover required to support the CLR's on reception in booking in visitors to the link buildings sending emails etc.
• Support hospitality bookings for the building (deliveries and collection)
• Help / advise redistribution of food across neighbouring outlets dependant on building occupancy levels
• Escalate any booking conflicts to the BAES nominated POC for the area and re allocate resources (desks / rooms) as instructed
• Manage locker allocation where necessary
• Floor Walk including filling/emptying of the dishwashers (where installed)
• Top up coffee machines and keep the area clean and tidy
• Support the Security department to undertake audits and resolve conflicts
• Support hospitality (deliveries and collections)
What we are looking for / Qualifications and Experience:
• Excellent communication skills, both verbal and written, and a good telephone etiquette.
• Professional and enthusiastic manner.
• To take a leading role in your own personal development.
• To work in a flexible manner toward and changes/needs of the business.
• The ability to multitask and work in a fast-paced environment
• Able to adjust quickly to new procedures and situations.
• Excellent customer service skills.
• Ability to communicate at all levels.
• Excellent Microsoft skills in Word, Excel and Outlook.
• Must be able to obtain SC clearance.
Other factors:
• To look Smart and have a professional appearance, work uniform should always be clean and pressed
• Hygienic to the highest standards
• Well organised with the ability to prioritise workloads
• Be approachable to clients and customers
• Must have a flexible approach
• Good communication skills in both verbal and written formats
• Must be willing to undertake further training if needed
  
  Excellent communication skills, both verbal and written, and a good telephone etiquette.
• Professional and enthusiastic manner.
• To take a leading role in your own personal development.
• To work in a flexible manner toward and changes/needs of the business.
• The ability to multitask and work in a fast-paced environment
• Able to adjust quickly to new procedures and situations.
• Excellent customer service skills.
• Ability to communicate at all levels.
• Excellent Microsoft skills in Word, Excel and Outlook.
• Must be able to obtain SC clearance.
Other factors:
• To look Smart and have a professional appearance, work uniform should always be clean and pressed
• Hygienic to the highest standards
• Well organised with the ability to prioritise workloads
• Be approachable to clients and customers
• Must have a flexible approach
• Good communication skills in both verbal and written formats
• Must be willing to undertake further training if needed
  
  £26,208 depending on experience