Front of House - Day

You will act as a face of the building and play a crucial role in engaging with residents and their friends and family to make them feel relaxed in their home. While this role is focused on service delivery, we want our service to feel human and informal, so we're looking for candidates that genuinely enjoying meeting new people. This role is 7.30am - 7.30pm on a 4 on, 4 off shift pattern. What you will be doing?

• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to night team arriving on shift
• Conduct daily building walks and monitor CCTV
• Support with any studio viewings when required
  
  Experience in front desk or concierge role is preferred but not essential if from customer service background.
• Exceptional customer service skills and a natural people person who can quickly build report
• High organised and ability to make decisions under pressure
• Excellent communication and listening skills
• High level of attention to detail
• Confident with IT software and systems
  
  We are looking for a personable and highly organised team member that will manage the front desk in an our luxury development in
Coventry city centre. As one of our first team members, you'll have the chance to shape the experience, build the brand and make renting better. If this role sounds like the role for you then apply today, we'd love to hear from you!, We offer amazing benefits such as a basic salary of up to £27,500, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more. - We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at Urbanbubble If you believe you are the right candidate to join the team then apply now, don't wait any longer and grab this amazing opportunity to join a fantastic organisation that truly believes that our people should be at the heart of all our decisions! We're not your usual property company. We're the North West's leading property managing agent. At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we're proud to serve 14,000 residents and growing. We're looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested? We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process. urbanbubble requires people who are professional, hardworking, innovative, passionate, who are effective in their roles and who truly engage with the customer.