Front of House Manager

Loughborough Town Hall is looking to recruit a Front Of House Manager to join our team.

Loughborough Town Hall is an award-winning, multi-purpose receiving house theatre, Art gallery and venue, set in the heart of Charnwood in Leicestershire and welcoming over 100,000 people per year.

Hosting over 250 performances and events per year, including an award-winning annual pantomime, Loughborough Town Hall hosts a varied programme attracting nationally acclaimed acts and productions across the world of comedy, drama and musical theatre and beyond.

As part of the venue's senior management team, this role will be responsible for delivering all areas of the venue's Front of House operations, ranging from the smooth running and delivery of the bar service and merchandising, to organising suitable staffing arrangements to guarantee all visitors have a positive and enjoyable experience.

Our ideal candidate will be a natural motivator with good communication skills, alongside having experience of not only delivering customer service excellence to visitors, but driving CSE as a key pillar of service.

Health and Safety knowledge for this role is important, as this role will manage all Health and Safety-specific areas for Front of House delivery, including the creation and review of Risk Assessments, venue policies and ensuring the venue's Premises License is adhered to in full.

The role will be responsible for a team of permanent staff alongside a larger pool of casual staff that support show/event delivery. You will ensure income-generating projects are maximised within your team and drive the development of these activities.

Attention to detail is a must, together with being able to develop strong relationships with other departments. Providing duty management cover as part of a rota is also essential.

This role is offered on a permanent 30 hour per week basis.