Front of House Manager

Anchor Group Services, St Pancras, Camden

Front of House Manager

Salary not available. View on company website.

Anchor Group Services, St Pancras, Camden

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 4 Nov | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 26f766c32b93453b9174efb2d43778d8

Full Job Description

  • Promoting and supporting a first-class, professional reception and security service.
  • Ensuring team adherence to uniform and procedural standards.
  • Liaising with the BMA's event team to ensure a professional reception service.
  • Handling internal/external client issues and escalating when required.
  • Conducting administrative tasks and generating reports.
  • Managing the weekly rota for both reception and security teams.
  • Leading meetings with hosts/organisers to cover all details of functions.
  • Maintaining cleanliness and organisation of the reception area.
  • Developing the team through empowerment, support, and continuous training.
  • Ensuring compliance with health and safety regulations and conducting regular fire testing.
  • Client Service and Visitor Experience:
  • Managing internal and external bookings and liaising with various departments on conference requirements
  • Delivering a 5-star service and warm welcome to all visitors.
  • Monitoring customer feedback and producing appropriate action plans.
  • Ensuring the reception desk is always manned and provides a welcoming, clean, safe, and secure environment.
  • Supporting building management with ad-hoc duties as required.

    An exciting opportunity has arisen at Anchor Group Services for a motivated and professional Front of House Manager to join the team on our prestigious contract with the British Medical Association (BMA).
  • We are looking for an experienced leader who can provide hands-on management and ensure an efficient, first-class service is offered to internal and external clients, ensuring the smooth operation of the reception and security service while motivating the team to excel.,
  • Minimum 2 years' experience managing a team in a corporate environment or in a 5-star hotel.
  • Excellent customer care skills.
  • Experience in developing a strong sense of community and engaging with clients.
  • Immaculately groomed with a professional appearance.
  • Polite, tactful, diplomatic, and patient.
  • Organised, efficient, and able to work under pressure.
  • Excellent verbal and written communication skills.
  • IT literate in MS Office Suite (Word, Excel, Outlook).
  • Knowledge of the Data Protection Act (DPA), Access Control, and CCTV Systems.
  • Valid SIA security and CCTV Licences.
  • Fire Marshal and First Aid training preferred.
  • IOSH certification.

    Access to Professional Development Qualifications via The Anchor Academy.
  • Full training provided.
  • Auto Enrolment Pension.
  • Wagestream - a money management app that gives you access to a percentage of your pay as you earn it.
  • Free Employee Assistance Programme 24/7 including access to counselling.