Front of House Operations Manager

The Belgrade Theatre is looking to appoint a Front of House Operations Manager, to support our customer and client facing operations, for all of our shows, events, meetings and facilities across two buildings.

You will be responsible for the safe, smooth and efficient day to day running of the Belgrade Theatre's front of house operations, as well as the identification and implementation of long-term strategies for front of house and operations development within the Belgrade Theatre.

You will have a knowledge and love of theatre and the performing arts. We are looking for someone with a high level of experience and high standards, to deliver end to end front of house support, and help provide audiences with a great night out. You will have excellent planning and organisational skills, taking a solutions focused approach to challenges. You will have excellent communication and exemplary customer service skills, act professionally at all times and be able to remain calm when working under pressure. You will also be knowledgeable and competent with regards to Emergency Procedures including evacuations, with the ability to lead the front of house team effectively in these matters.

Experience of managing ushers (including volunteers), operations staff and cleaning teams would be expected. Knowledge of Health and Safety legislation and practice is desirable, although we can provide training for the successful candidate. Increasing front of house income streams will be a priority.

Due to the nature of this role a flexible approach to working is essential. This role will be split between office/administration duties and on the theatre floor for performances and events. Hours will reflect the life of the theatre and regular evening and weekend working will be required.

The Belgrade Theatre is looking to appoint a Front of House Operations Manager, to support our customer and client facing operations, for all of our shows, events, meetings and facilities across two buildings.