Front of House / Receptionist

Looking to make a difference to the building you work in? Love to deliver fantastic customer service? If so, read on…

You will be based in an Southwark office that is steeped in history - the site used to be a warehouse for London's booming spice trade. You will co-ordinate and work hand in hand with TSP's Property and Facilities Management team to ensure the smooth running of the building.

You'll relish the autonomy and freedom offered by TSP. Especially if you're looking to level-up your career and work with a multi-award-winning, friendly, and sustainable team.,

• Politely greet all visitors, ask who they are here to see, announce their arrival (to appropriate tenant), ask the visitor to sign in, check date and time are recorded and provide a visitor pass.


• Deal with contractors when they arrive, ensure they sign correct sign in register.


• Answer the telephone, monitor and respond to all emails received and add appropriate notes to calendar e.g. Agent viewing.


• Provide access to Agents for the viewings of any suites being marketed.


• Ensure the reception and communal areas are maintained to a clean and tidy standard.


• Order supplies and stationery for the reception.


• Announce when tenants have post or parcels for collection.


• Deal with arrangements of large deliveries on behalf of the landlord, Building Manager or TSP, providing access where required.


• Maintain and develop tenant relationships and attend tenant meetings with the Building Manager.


• Ensure tenants are kept up to date with property matters including distributing important updates to tenants e.g. updates on works


• Assist with emergency evacuations of the building (both planned and unplanned) in accordance with policy document.


• Carry out appropriate duties as requested by the Building Manager, Facilities Manager or Property Manager, We recognise that equality and diversity in the workplace goes beyond legal compliance and that a diverse team is critical to our success as an organisation.


We look for a number of characteristics, competencies and core leadership behaviours in our people. These assessments are carefully built into our recruitment process to ensure that we attract and hire colleagues that share our values and ethos as a business.

In addition to encouraging a workplace free of unlawful discrimination, we expect our colleagues to treat one another with kindness and respect in every

interaction and communicate in a way that respects every other human around them.

OUR COMMITMENTS TO YOU

In line with The TSP Way and our commitments to building and sustaining a diverse workforce, we encourage applications from all sections of the community:


• We are committed to ensuring that all employees and job applicants are provided with equality of opportunity in employment. This commitment is reflected in our employment policies and practices, recognising the provision of equal opportunities as a matter of good management practice.
  
  GCSE or equivalent


Relevant experience

Essential:

At least 2 years' experience of being a receptionist within a multi-let property

Desirable:

Previous experience in developing tenant relationships Previous experience of working independently in a property

Skills & knowledge

Essential:

• Great people skills


• Self-starter


• Positive "can do" attitude


• Well presented


• Working knowledge of Microsoft Office software (Word, Excel, Powerpoint etc)


• Excellent communication and interpersonal skills both oral and written


• Diligence and high attention to detail


• Organisation skills


• Can work independently, Professionalism


• Teamworking


• Problem solving


• Commercial acumen


• Strategic thinking


• Tenacity


• Committed to excellence


• Taking personal responsibility


• Adaptability and open to change


• Putting people first
  
  TSP is a boutique property company based in the West End. We own and manage high-quality offices in London. Our mission: create workspaces that are definitely commute-worthy. We're driven by innovation, sustainability and the latest tech - to deliver healthy buildings filled with happy tenants.


TSP has a collaborative and entrepreneurial working culture. We've held the Investors in People Gold accreditation for 9 years, plus we were one of the UK's first B-Corp-certified real estate companies. We recently won 4 Estates Gazette awards for best workplace, building innovation and inclusive design.